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Admin and Customer Service Support Specialist
<strong>Admin and Customer Service Support Specialist</strong><br><strong>Location:</strong> Newbury Park, CA<br><strong>Salary:</strong> $20-$24 per hour DOE<br><strong>Schedule:</strong> M - F 7:30 AM to 4:00 PM<br>We are seeking a dedicated <strong>Customer Service Support Specialist</strong> to join a distribution team. This role supports the General Manager, manages data, and communicates with customers to ensure smooth operations and exceptional service. This is a temp to hire position with the potential to become a Customer Service Manager. <br><br><strong>Responsibilities</strong><ul><li>Create Excel spreadsheets with product data.<li>Update and maintain master product files.<li>Send invoices and shipment details promptly.<li>Manage product data in shipping portals.<li>Edit and upload images for web use.<li>Respond to customer and supplier inquiries.<li>Answer customer emails and phone inquiries.<li>Process returns, exchanges, and cancellations efficiently.<li>Handle out-of-stock notifications for orders.<li>Print labels and reformat addresses for shipping.<li>Greet visitors and ensure NDA compliance.<li>Perform general clerical and support tasks.<li>Supervise and train customer service team.<li>Assign tasks and balance workloads daily.<li>Develop and optimize customer service procedures.<li>Resolve escalated issues beyond staff level.<li>Monitor and improve departmental performance metrics.<li>Track and enter data for accurate billing.</ul><strong>Requirements</strong><ul><li><strong>Demonstrated experience working within the consumer goods field.</strong><li>Expertise in Microsoft Excel, including the creation and use of complex formulas.<li>Proven ability to communicate effectively, both verbally and in writing.<li>Exceptional attention to detail and organizational skills.<li>Familiarity with the Shopify platform is highly desirable.<li>A dependable team member with strong analytical and problem-solving skills.<li>Minimum of a High School Diploma or equivalent; a College Degree is preferred.</ul>Benefits:<ul><li>Health, Dental, and Vision Benefits Eligible</ul><p>Compensation / Pay Rate (Up to): $20.00 - $24.00