Appl Repair City Desk

About the position

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Appliance Repair City Desk Position Title : Appliance Repair City Desk Job Code : 34134428 Job Code Text : LCL340 Appliance Repair City Desk Department : Minnesota Gas - Materials Primary Org Unit : Business Support Services Reports to : Supervisor – Inventory Control Support Services Bargaining Unit : Yes If Yes Local 340 FLSA Status : Non-Exempt DOT or SS : Not DOT Not Safety Sensitive Summary: Facilitates the utilization of resources in order to expedite the identification, sourcing, and delivery of parts to internal and external customers in a timely, efficient, and cost-effective manner. Essential Duties/Responsibilities: Facilitates the receipt and processing of part orders from internal and external customers. Receives and processes orders from Service personnel and customers to provide effective support for identification and acquisition of their material requirements. Performs part research utilizing available resources to correctly identify the correct manufacturer part number(s) and facilitates their acquisition through appropriate channels. Cooperatively works with appropriate department personnel to ensure part orders are processed in a timely manner. Performs parts order exception handling as needed and enables expedited orders to be processed in a manner that consistently meet customer expectations. Maximizes the utilization of inventory investment through ongoing maintenance and updating of the ARPS database. Provides input into the vendor performance measurement and feedback process Verifies that all no longer manufactured (NLM) and Factory back ordered (FBO) parts are properly researched, as assigned. Assists management in on-the-job training. Education: Requires a minimum of high school diploma or equivalent knowledge of reading, writing, English, mathematics, and grammar. Experience: Must have attended and completed classroom training in HVAC and appliance repair or have 3 years of field experience in HVAC and appliance repair or have previous experience in HVAC and appliance parts referencing. Additional Knowledge, Skills, Licenses/Certifications, Abilities, and Personal Characteristics: Able to demonstrate advanced knowledge of HVAC and appliance parts, materials, and supplies used by Home Service Plus. Able to exhibit qualities of leadership to develop and maintain high standards of performance in the department. Able to meet and maintain performance and attendance criteria for the job Able to conduct on-the-job training for other personnel as required. Able to work effectively with others. Able to learn how to effectively navigate and understand multiple computer software programs in an efficient manner. Able to offer all customers (internal and external) the very highest quality service & ensure that all Customer contacts communicate a positive commitment to excellence in customer relations. Able to demonstrate a cooperative and responsive attitude. Able to actively participate in discussions to improve productivity and the department's effectiveness. Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely. Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently. Able to communicate effectively and tactfully with internal and external customers through all available channels. Physical Requirements: Able to exert up to 40 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull or otherwise move objects. Able to bend, stoop, squat and/or kneel for filing and must be able to sit for extended periods of time. Able to communicate orally in a clear manner . Able to demonstrate and apply the manual dexterity to operate a personal computer. Able to sit and view terminal for long periods of time. Working Conditions: Able to function successfully in environment with moderate pressure to meet deadlines. Able to work overtime as required to meet established deadlines. Able to work in an office environment, regardless of whether cubicle, open office or private office. Able to work in office which may be in or adjacent to a warehouse facility. We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. What we bring to you Competitive pay Benefits eligibility begins on your first day Medical, Dental, Vision Benefits Health Savings Account (HSA) with a company contribution Health/Dependent Care Flexible Spending Accounts 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Flexible work schedule, paid holidays and paid time off Paid training Professional growth and development programs including tuition reimbursement Life, AD&D, Disability Employee Assistance Program (EAP) Transit subsidies Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Job Type: Full Time Posting Start Date: 01/14/2026 Posting End Date: 01/28/2026 This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Compensation Rate: \$47.64 Hourly JIC-Sun-Thur 8am-4pm 1st Sun in Oct-2nd Sun in Mar Mon-Fri 8am-4pm 3rd Sun Mar-4th Sun in Sept CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement. #LI-CNP

Responsibilities

• Facilitates the receipt and processing of part orders from internal and external customers.
• Receives and processes orders from Service personnel and customers to provide effective support for identification and acquisition of their material requirements.
• Performs part research utilizing available resources to correctly identify the correct manufacturer part number(s) and facilitates their acquisition through appropriate channels.
• Cooperatively works with appropriate department personnel to ensure part orders are processed in a timely manner.
• Performs parts order exception handling as needed and enables expedited orders to be processed in a manner that consistently meet customer expectations.
• Maximizes the utilization of inventory investment through ongoing maintenance and updating of the ARPS database.
• Provides input into the vendor performance measurement and feedback process
• Verifies that all no longer manufactured (NLM) and Factory back ordered (FBO) parts are properly researched, as assigned.
• Assists management in on-the-job training.

Requirements

• Requires a minimum of high school diploma or equivalent knowledge of reading, writing, English, mathematics, and grammar.
• Must have attended and completed classroom training in HVAC and appliance repair or have 3 years of field experience in HVAC and appliance repair or have previous experience in HVAC and appliance parts referencing.
• Able to demonstrate advanced knowledge of HVAC and appliance parts, materials, and supplies used by Home Service Plus.
• Able to exhibit qualities of leadership to develop and maintain high standards of performance in the department.
• Able to meet and maintain performance and attendance criteria for the job
• Able to conduct on-the-job training for other personnel as required.
• Able to work effectively with others.
• Able to learn how to effectively navigate and understand multiple computer software programs in an efficient manner.
• Able to offer all customers (internal and external) the very highest quality service & ensure that all Customer contacts communicate a positive commitment to excellence in customer relations.
• Able to demonstrate a cooperative and responsive attitude.
• Able to actively participate in discussions to improve productivity and the department's effectiveness.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.
• Able to communicate effectively and tactfully with internal and external customers through all available channels.
• Able to exert up to 40 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull or otherwise move objects.
• Able to bend, stoop, squat and/or kneel for filing and must be able to sit for extended periods of time.
• Able to communicate orally in a clear manner .
• Able to demonstrate and apply the manual dexterity to operate a personal computer.
• Able to sit and view terminal for long periods of time.
• Able to function successfully in environment with moderate pressure to meet deadlines.
• Able to work overtime as required to meet established deadlines.
• Able to work in an office environment, regardless of whether cubicle, open office or private office.
• Able to work in office which may be in or adjacent to a warehouse facility.

Benefits

• Benefits eligibility begins on your first day
• Medical, Dental, Vision Benefits
• Health Savings Account (HSA) with a company contribution
• Health/Dependent Care Flexible Spending Accounts
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
• Flexible work schedule, paid holidays and paid time off
• Paid training
• Professional growth and development programs including tuition reimbursement
• Life, AD&D, Disability
• Employee Assistance Program (EAP)
• Transit subsidies
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston