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Application Engineering Manager - GTMT Operations & Support
About the Team
The Go To Market Technology (GTMT) organization enables the growth and productivity of DoorDash Go-To-Market teams with reliable data, intelligent workflows, and frictionless experiences that move at the speed of DoorDash. We build systems that streamline business processes to be nimble and effective while serving the needs of our Merchants and Customers.
About the Role
We’re looking for an Engineering Manager to join our team in Toronto, Canada and lead our operational support efforts, called the “run” team. This person will build and lead a multi-skilled team of engineers within GTMT who work across Salesforce, Mulesoft, and DoorDash’s proprietary technology stack.
In this role, you will:
- Build, lead, and develop a high-performing engineering team that supports business-critical GTM platforms and services
- Manage the technical health of our go-to-market systems and devops processes to maintain optimal performance, reliability, security, and scalability
- Oversee the administration and user management of our go-to-market systems
- Support the technical design of our go-to-market systems across multiple technologies, including Salesforce, Mulesoft, and home-grown first-party systems
- Partner closely with Engineering/Owners and Product Owners to ensure our solutions align with GTM Product and Engineering strategy, operational needs, and long-term vision
- Manage planning, capacity, and development schedules across a global support team
- Define and uphold development processes that reinforce our commitment to change management, quality, and our software development lifecycle
- Execute and uphold our agile delivery methodology with transparency and clear communication for all stakeholders
- Establish best practices, documentation, and operational playbooks to drive efficiency, reliability, and scalability
You’re excited about this opportunity because you will…
- Build this team from the ground up, shaping its goals, culture, and ways of working
- Lead a multidisciplinary technical team to design and implement scalable enterprise solutions across CRM, integration, and proprietary platforms
- Hire, onboard, coach, and grow talented engineers, creating clear paths for career development
- Co-create solutions with Product Managers/Owners and business stakeholders to support Sales, Support, and Operations
- Influence and evolve the technical architecture for GTM systems in partnership with other product and engineering teams
- Scale our development and operations through better processes, observability, and automation
- Support and integrate additional third-party applications to create holistic, end-to-end solutions for our business processes
What we’re looking for…
- 7+ years of experience delivering enterprise solutions across modern business platforms (e.g., Salesforce, Mulesoft, Proprietary Technologies)
- 2+ years of experience managing a globally distributed engineering or business systems team that supports multiple regions, with a strong preference for previous experience managing a support function.
- Business-facing communication skills, with the ability to translate technical decisions or features into business outcomes
- Deep understanding of designing and building scalable, maintainable solutions using both configuration and code across one or more enterprise platforms
- 4+ years of experience leading agile/SCRUM teams in the capacity of an Engineering Manager, Application Engineering Manager, or Technical Team Lead
- A track record of delivering projects on-time by leveraging strong development processes, estimation, and thoughtful resource allocation
- Passion for scaling teams and developing individuals in their careers through coaching, feedback, and clear growth paths
- Comfort operating in a rapidly changing environment with evolving tools, requirements, and stakeholders
- Ability to manage multiple development streams simultaneously, balancing strategic projects with critical support work
- Strong presentation and technical writing skills to effectively communicate with both technical and non-technical audiences
- BA/BS/Masters in Business, Information Systems, Engineering, or other relevant fields
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.
$180,000 - $225,000 CAD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
