Associate Applications Analyst, ETO

Description

Position Title: Associate Applications Analyst - ETO

Your Role

Individual contributor responsible for supporting Change Management, Problem Management, and Disaster Recovery processes.  Assists in management of end-to-end processes to ensure optimal overall performance, adherence and efficiency.  Provides basic analytical support through process execution.  Ensures that processes meet all regulatory requirements and compliance standards.  Assists in Disaster Recovery testing.

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Your Impact

  • Facilitate the Change Management process, ensuring completeness, accuracy, and approvals

  • Facilitate the Problem Management process, tracking significant issues to root cause resolution

  • Analyze incident data to identify significant issues to track as Problems

  • Partner with IT support teams to document Disaster Recovery details for support and recovery

  • Partner with Business Continuity and IT Security teams to coordinate recoverability of IT systems

  • Partner with IT support, Business Continuity, and IT Security on testing and validation of recoverability and communications

  • Interact with IT support teams to give guidance, provide training, and partner to execute necessary process work

  • Create and maintain dashboards and reports within IT Service Management tool (ServiceNow)

  • Audit and maintain services and application details supporting Disaster Recovery in the configuration management database

  • Participate in process design reviews, improvements, and implementations

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