Baker Opener

  • TEAM MEMBER JOB DESCRIPTION & EXPECTATIONS
  • VERSION 2021
  • *MINIMUM JOB ENTRY REQUIREMENTS
· Must be able to come in for work at 4am or 5am morning shift.

· Reliability and ability to work flexible hours

· Strong Communication and Interpersonal skills

· Ability to adhere to policies/procedures/standards (Written and Oral)

· Able to operate effectively as a part of a team in a fast-paced environment

· Ability to make correct change (basic mathematics skills)

  • *RESPONSIBILITIES, ESSENTIAL FUNCTIONS, & TASKS
  • Customer Service***
· Demonstrates that the customer is top priority and importance of projecting positive customer service behaviors such as immediate acknowledgement, smiling, maintaining eye contact, and sincerely thanking customers for their business.

· Is “People First” focused in all facets of the store’s operations including property following up & rectifying any customer issues on a timely basis.

· Responds to customers in a friendly manner with an appropriate sense of urgency.

· Suggests products, combos or sizes appropriately

· Keeps their station clean, organized, stocked and ready for rush periods.

· Follows proper order taking and cash procedures using the POS System

  • People*
· Demonstrates the importance of treating every employee and guest with respect.

· Reacts immediately to issues requiring attention during their shift.

· Is knowledgeable of relevant employment legislation and ensures that all laws are being followed.

· Ensures that a health and safety program is in place in the restaurant. Reports all accidents immediately to the District Manager. Follows all local Health Department protocols, and ensures all notices are corrected immediately. Follows all COVID guidelines and reports to their District Manager immediately if any employees are experiencing any symptoms, and follows instructions accurately.

· Promotes a Harassment Free work environment, ensuring that the company policy is posted and in place. Enforces a zero-tolerance policy on work place harassment and discrimination.

· Supports the Company’s Mission Statement to be the Best Tim Horton’s in the area for not only the guest, but the staff also.

  • Policies and Procedures*
· Read, understand and sign the company Handbook and Summary of Policies

· Follows all store policies and procedures (cash handling, handwashing, COVID Cleaning, Back Door, Break, Meal, Injury, Illness and Tardiness Policies)

· Reports all accidents, unsafe conditions and security incidents to management

· Maintains a neat, clean and professional appearance in accordance with the Tim Hortons Career Wear Policy.

Wears Slip Resistant

Shoes.

· Follows Build Charts, Production Sheets, Check lists and SOPs on a consistent basis

· Only operates equipment after properly trained. Keeps all equipment and tools clean, sanitized and in good working repair

· Arrives and is ready to be in position at their scheduled time and prepared to work. Follows all break/meal policies, minimizes absences/tardiness and follows all applicable call in/call off/ call informing that you’re running late procedures

  • Operations*
· Always follows Tim Hortons standards and guidelines when preparing products for our guests

· Always follows each stations Standard Operating Procedures (SOPs) including Coffee Excellence

· Ensures that all product is properly labeled, merchandised and stocked

· Follows the monitors to ensure orders are accurate

· Maintains operational efficiency through the use of SOPs, Build Charts, Checklists, Position Charts and any other systems put in place.

· Minimizes food waste and ensures freshness by making smaller batches more often. Records waste on the production sheets and waste logs

· Responds to stock level needs (Showcase, Hot Holding Units, Cream Corrals, etc) with a sense of urgency

· Follows the product shelf life chart and adheres to the posted time. Uses labels when opening new product

· Follows correct operating procedures with all equipment and cleans them the way they’re meant to be cleaned. Reports any Equipment/Maintenance issues to the General Manager.

· Ensures all Store Policies are followed during the shift (e.g. cash handling policies, meal and break policies, food safety policies, accident/injury/illness policies.)

· Follows Company and Brand guidelines to ensure food is safe to serve at all times

· Monitors for, responds to and reports to store management about unsafe acts and conditions

· Holds themselves accountable for REV Standards

  • Teamwork*
· Works together with o
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