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Bauer/ Cascade Maverik: Business Operations Analyst, Custom (Temporary)
About the position
The Business Operations Analyst, Custom is responsible for leading daily engagement with key stakeholders focused on issue resolution across a complex hockey and lacrosse SaaS platform; with intentions to improve data management and scale capability to existing operations. A successful candidate will be data driven, detail oriented, striving to solve complex problems and address business concerns through data and SaaS workflow mapping. This role is a temporary 1-year position, 40 hours per week, & hybrid schedule out of Exeter, NH.
Responsibilities
- Work to understand business pain points, monitor trends and patterns, and provide recommendations to solve.
- Act as a lead point of contact for internal stakeholders, providing data-driven insights and recommendations that align with business objectives.
- Collect, analyze, and interpret data to identify trends, patterns, root cause analysis, and insights that drive business performance and operational efficiency.
- Collaborate with cross-functional teams to assess current workflows, identify pain points, root cause analysis, and implement innovative solutions for process improvement.
- Develop and maintain dashboards and reports that communicate key performance indicators (KPIs) and operational metrics to stakeholders and leadership.
Requirements
- Bachelor's or Master's degree in Business Administration, Information Systems, Data Analytics, or a related field.
- 3+ years of experience in business operations analysis, preferably within a manufacturing or SaaS environment.
- Knowledge of the Order-to-Cash process within a consumer goods or manufacturing environment and/or experience in sporting goods, athletic footwear, and apparel - global operations.
- Strong data analytical skills with proficiency in data analysis tools (e.g., Excel, Jira, Smartsheet).
- Excellent problem-solving skills and the ability to think critically and creatively through data driven analysis.
- Exceptional communication and interpersonal skills, with a customer-centric approach.
- High level of curiosity and a drive to explore data for actionable insights.
- Ability to work in a fast-paced, collaborative environment and manage multiple tasks effectively.
- Strong leadership, interpersonal, and communication skills (oral, written, meeting facilitation and documentation).
- Entrepreneurial mindset- capable of self-starting, structuring/managing own, and team member's efforts.
- Must possess the ability to work independently or within a team.
- Adjusts quickly to changing priorities and business needs.
Nice-to-haves
- Passion & general understanding for hockey and lacrosse equipment.
- Influencing skills will be required to explain and engage the teams.
- Excellent interpersonal skills and ability to effectively communicate at all levels of organization.
Benefits
- 401(k) plan with employer match
- Paid parental leave
- Employee discount program on apparel and gear
- Casual & hybrid work environment
- Participation in the Company's incentive plan
