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Business Analyst, Digital Solutions - Fidelity Resume Program
About the position
Overview Making a decision to return to work can be exciting and scary all at the same time. We get it 100% - many of us at reacHIRE are returners, too!! And, we believe meaningful relationships formed along the way back to work should be built on communication and trust. Which is why our team of Program Managers are here to listen to your unique story and help you take the best next steps toward your next opportunity. We are excited to partner with Fidelity Investments for a 6-month return-to-work program starting in May 2026. If you are a professional returning to work after a 2+ year career break or worked in part time or independent contractor roles, this could be the perfect opportunity! reacHIRE is invested in helping professionals return with confidence; providing the resources and support needed via Program Managers who will help guide and navigate the entire process alongside you. We know the confidence gap and imposter syndrome can get in the way of meeting amazing Returners, so please don’t hesitate to apply - we’d love to hear from you. Please note that this is a hybrid role and we are unable to consider candidates who would need to relocate for the program. Responsibilities Overview: You will help deliver world-class digital experiences at scale. Our mission is to humanize products, services, and interactions by: Leveraging deep research and industry insights Influencing product strategy Driving implementation across all client and associate touchpoints Embedded within a collaborative team, you’ll provide business analysis and expertise to shape digital experiences for our Wealth & Brokerage clients and associates. Your work spans the full digital product lifecycle, including: Identifying opportunities through data-driven insights Defining clear and actionable requirements Designing innovative, client-centric solutions Supporting client and field readiness for adoption Measuring outcomes and business impact Conducting business acceptance testing Discover the right opportunities using data, feedback & insights. Collaborate with stakeholders and end-users to understand business needs and translate them into clear digital product requirements. Document current workflows and identify opportunities for improvement through digital solutions. Collect and interpret data to support decision-making and measure business outcomes. Leverage your experience as a phone associate to provide practical feedback on usability and functionality Support user acceptance testing (UAT) and ensure digital tools align with business objectives and user expectations. Ensure associates are equipped with the tools, training, and resources needed for successful adoption of digital solutions. Maintain accurate records of requirements, process flows, and system changes. Work closely with product managers, developers, and business partners to deliver high-quality digital solutions.
Responsibilities
- Identifying opportunities through data-driven insights
- Defining clear and actionable requirements
- Designing innovative, client-centric solutions
- Supporting client and field readiness for adoption
- Measuring outcomes and business impact
- Conducting business acceptance testing
- Collaborate with stakeholders and end-users to understand business needs and translate them into clear digital product requirements.
- Document current workflows and identify opportunities for improvement through digital solutions.
- Collect and interpret data to support decision-making and measure business outcomes.
- Leverage your experience as a phone associate to provide practical feedback on usability and functionality
- Support user acceptance testing (UAT) and ensure digital tools align with business objectives and user expectations.
- Ensure associates are equipped with the tools, training, and resources needed for successful adoption of digital solutions.
- Maintain accurate records of requirements, process flows, and system changes.
- Work closely with product managers, developers, and business partners to deliver high-quality digital solutions.
Requirements
- Bachelor's degree required in business, information systems or technology related discipline.
- 2+ years of analysis experience delivering customer or associate focused digital solutions or 2+ years as a phone associate supporting customers in a contact center environment or a branch associate supporting customers in our investor centers.
- Strong analytical and problem-solving skills.
- Familiarity with digital technologies, platforms, and tools, coupled with an affinity for technology.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite especially PowerPoint.
- Ability to learn quickly and adapt to changing priorities.
Nice-to-haves
- Experience with a CRM application (e.g Salesforce) desirable
- Experience with data mining or APIs a plus (e.g SQL, Bruno)
- Experience working on an agile team and familiarity with requirements management tools (e.g. JIRA, confluence) a plus.
