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Business Analyst (IT PMO Tribe)
Remote
As a Business Analyst, you’ll collaborate closely with stakeholders across business and technical teams to shape, analyse, and deliver change across Admiral Group.Your primary role is to bridge business needs with technical solutions. By identifying, analysing, and translating needs into clear, actionable requirements, you'll ensure our solutions align with strategic goals, meet end user needs, improve efficiency, and deliver meaningful value.
You’ll play a key role in understanding the real problems to solve, identifying opportunities, and facilitating effective communication across business and technical teams to ensure solutions are technically sound and meet business and customer expectations.
You’ll support analysis throughout the entire change lifecycle, from early discovery to post-implementation and operate confidently across agile, waterfall and hybrid environments.
Strong communication, critical thinking, and the ability to turn complex problems into clear recommendations are essential.
In this role you’ll collaborate with stakeholders of all levels and be confident in leading workshops to elicit requirements, frame problem statements and guide decision making.
Main Duties
- Collaborate and engage with stakeholders of all levels to gather, document, and analyse business and technical needs.
- Define and apply a structured business analysis approach to support effective delivery of change initiatives.
- Translate business needs into clear, actionable requirements, user stories, use cases and functional specifications as appropriate.
- Document and evaluate current and target state processes and identify areas for improvement to drive efficiency, reduce risk, and enhance customer experience.
- Analyse customer feedback, data, and insights to support identification of requirements.
- Create and maintain detailed analysis documentation including Business Requirements Documents (BRDs), use cases, user stories, functional specifications, and process diagrams as appropriate throughout the delivery lifecycle.
- Collaborate with Architecture and delivery teams to determine optimal solutions based on business needs.
- Support planning and prioritisation through data driven insights, customer feedback, business value, and impact assessments.
- Validate solutions meet business needs and transition smoothly into the live environments.
- Assist in third party vendor selection and delivery.
- Identify and support the managing of risks, assumptions, issues, and dependencies.
Skills and experience
Essential
- Substantial experience leading business analysis across large‑scale, complex IT and business change, including end‑to‑end technical delivery.
- Strong understanding of Software Development Lifecycle (SDLC) and change delivery methodologies, with experience working across agile, waterfall and hybrid environments.
- Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
- Strong problem‑solving skills and the confidence to challenge constructively.
- Proven ability to translate complex business needs into clear, actionable requirements.
- Confident in leading workshops to elicit requirements, frame problem statements and guide decision‑making with stakeholders at all levels.
- Proficient in creating detailed analysis documentation (e.g. Lean UX canvas, business case, BPMN process models, BRD’s, user stories, functional Specifications etc).
- Experience supporting testing activities, including defining acceptance criteria, clarifying requirements, and reviewing test cases.
- Experience collaborating with Architecture, Developers, QA, Engineering and Delivery teams to support end‑to‑end delivery.
- Experience working with third‑party vendors, including supporting RFI/RFP activity, supplier selection and evaluating proposals.
- Comfortable contributing to commercial discussions, contract considerations and procurement or vendor‑management processes.
- Exposure to regulated environments or high‑risk change, with an understanding of governance and control frameworks.
- Confident using tools such as Teams, SharePoint, Word, Excel, PowerPoint, Visio, JIRA, MIRO, Copilot and Confluence as minimums.
Desirable
- Mid to Senior-level, with 4-5+ years’ experience as a Business Analyst, Senior BA, or equivalent role
- Experience within regulated environments, Financial Services, or insurance.
- Proficient in business analysis tools and methodologies.
- Relevant professional qualifications: IIBA, BCS, or equivalent (e.g. ECBA, CCBA, CBAP, BCS foundation etc).
- Experience in uplifting BA maturity, including developing BA templates, processes, standards, and ways of working.
