Client Development Manager

Summary

Field-based leadership role responsible for implementing North America client development strategy within the local market, requiring approximately 80% in-market presence to support regional commercial goals, elevate clienteling behaviors, and drive regional sales growth.

Responsibilities

  • Roll out and champion the Client Development Roadmap across regional stores.
  • Develop localized client strategies using regional data to boost acquisition retention and engagement.
  • Collaborate with store leadership to create and execute store and advisor action plans.
  • Provide ongoing support through regular store visits communications and post-visit follow-up.
  • Conduct follow-up meetings to assess results ensure adherence to clienteling behaviors and coach as needed.
  • Identify and action opportunities for immediate clienteling and performance improvements.
  • Collaborate with headquarters on roll-out and adoption of clienteling initiatives and tools.
  • Analyze reporting tools to identify business opportunities and share findings to maintain focus on metrics.
  • Share regional insights and best practices with retail excellence teams to refine strategy.

Requirements

  • 5+ years in luxury retail client development hospitality or client experience leadership.
  • Proven sales and clienteling experience in an omnichannel luxury environment.
  • Strong analytical skills and experience leveraging data for actionable insights.
  • Deep understanding of regional client behaviors cultural nuances and market dynamics.
  • Excellent communication interpersonal and influencing skills.
  • Demonstrated leadership ability to guide empower and support teams.
  • Attentive listener with strong interpersonal skills and communicative optimism.
  • Flexibility to work varied shifts including days nights weekends and holidays.
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