Customer Experience Representative, Priority Xfinity Communities

Comcast is seeking a Customer Experience Representative to provide end-to-end support for customers, ensuring a positive experience and upholding the company's service delivery strategy.

Requirements

  • Accurately and confidently handle various types of customer inquiries
  • Establish and build rapport with customers, promoting effective relationships and upholding customer experience
  • Actively put customer needs and wants at the center of all interactions
  • Communicate in a warm and friendly manner through verbal and written means
  • Troubleshoot and resolve technical problems and other general account inquiries in a single customer interaction
  • Follow established troubleshooting procedures and produce work order according to established business rules
  • Build a consultative relationship with customers to create understanding and resolve all issues
  • Set clear expectations by providing accurate information and transparent communication
  • Illustrate competencies of a technology enthusiast and use multiple tools and systems with ease

Benefits

  • Base Pay: $16.00
  • Commission under the terms of an applicable plan
  • Bonus
  • Best-in-class Benefits
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