Customer Service Specialist in Pensions

Join a dynamic team as a Customer Service Specialist focused on pensions. Provide specialized support and transactional processing while working in an inclusive, hybrid work environment. You will play a key role in assisting various stakeholders with their inquiries regarding the pension plans. Your work will involve responding to digital communications, processing transactions, and ensuring accurate support is provided. Continuous learning opportunities will enhance your skills, enabling you to deliver exceptional service. Key Responsibilities: • Handle inquiries through phone, live chat, and email • Process transactions for pension administration effectively • Maintain productivity standards while enhancing member satisfaction • Resolve escalated issues with sound judgment • Collaborate with peers for improved service Requirements: • 2+ years in pension administration or client service • Strong communication skills and technical savvy • Positive attitude with commitment to continuous learning • Ability to maintain confidentiality of sensitive information • Fluent in French is a plus Deliver top-notch support to over 640,000 members while developing your career in pension management.

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