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Customer Success Manager – SellSide, MVPD, CTV, SSP, Measurement
Job Description:
- Manage existing customer relationships by guiding successful execution of data services and advertising campaigns.
- Be the day‑to‑day lead for client projects, ensuring seamless coordination and delivery across our teams.
- Educate clients and prospects on data assets, audience strategies, and industry best practices; provide ongoing consultation to uncover challenges and recommend solutions.
- Communicate with clients, including weekly status calls and occasional travel (primarily to NYC).
- Develop solutions aligned with clients' advertising goals and identify opportunities to expand partnerships.
- Oversee sales revenue targets in partnership with the Account Executive.
- Collaborate on account planning to identify new data‑driven sales opportunities.
- Complete standard contracts, renewals, and service agreements.
- Provide regular updates on projects to Sales Leadership.
- Partner with the Service Delivery team to scope project requirements and delivery methods.
- Work with Pricing to determine project costs and obtain quotes.
- Collaborate with our teams—including Operations, Legal, Compliance, and Finance—to ensure smooth execution.
- Stay informed on industry trends by engaging with newsletters, trade publications, and other sources.
- Build relationships across all clients, prospects, and internal departments.
Requirements:
- Bachelor's degree (or equivalent experience).
- An interest in ad tech or digital marketing.
- Experience using customer service skills to develop client relationships.
- Experience organizing and prioritizing your own tasks - The ability to manage a large portfolio of fast-moving projects.
- Experience analyzing data and presenting industry-specific insights.
- Expertise in the Microsoft Office products, including Excel (can maintain complex spreadsheets), PowerPoint.
- Ability to travel up to ~20% (if located outside NYC).
Benefits:
- Great compensation package and incentive plan.
- Core benefits including medical, dental, vision, and matching 401K.
- Flexible work environment, ability to work remote, hybrid or in-office.
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.