Digital Commerce + Capabilities Business Operations Leader

About the position

Digital Commerce + Capabilities Business Operations Leader Job Description You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. The Business Integration & Operations Lead plays a critical role in connecting strategy to execution across the Digital Commerce & Capabilities (DCC) organization. This position serves as the strategic operations partner to senior leadership—translating business priorities into clear operating plans, orchestrating cross‑functional work, and ensuring the business runs with clarity, discipline, and alignment. As a key integrator, the leader scans the business landscape for opportunities and risks, informs strategic direction, and ensures strategic initiatives are effectively operationalized through strong governance, communication, and program management. Supporting a \$2B+ Digital Commerce business, this role is essential to enabling executive decision‑making, organizational effectiveness, consistent performance, and optimizing organizational wiring. In this role, you will: Strategic Integration & Leadership Enablement Serve as the strategic operations partner to DCC leadership by synthesizing insights, evaluating business dynamics, and shaping recommendations that inform strategic decision-making. Translate high-level strategies into actionable plans by establishing workstreams, defining ownership, coordinating interdependencies, and ensuring execution readiness. Continuously assess business performance, organizational dynamics, and market signals to identify opportunities, risks, and improvement areas. Drive alignment on priorities and ensure leadership has the right inputs, scenarios, and analysis to make timely, high-quality decisions. Facilitate planning cycles, leadership forums, and strategic discussions, ensuring clarity of objectives and strong governance. Cross-Functional Operations Leadership Orchestrate cross-functional operations across DCC, including: BU communications, townhalls, and culture-building programs Management operating rhythms across teams and LT operating rhythm Standardization and enhancement of wiring processes Establish unified, disciplined operating mechanisms that support coordination, transparency, and consistent execution across teams. Partner across BU, NA, and enterprise teams to align and optimize cross-functional processes (e.g., SBP, ABP, BPR, CEMs). Program & Initiative Management Lead PMO responsibilities for priority BU initiatives, coordinating end-to-end execution of capability master plans. Build and maintain integrated program plans, aligning stakeholders, resources, and timelines to accelerate delivery. Oversee progress tracking, risk mitigation, issue escalation, and accountability mechanisms to ensure timely and effective execution. Develop tools, frameworks, and repeatable operating models that improve the organization’s ability to execute strategy. Governance & Process Excellence Define and maintain scalable business processes, governance routines, and decision-making mechanisms. Ensure leaders have timely access to relevant insights and performance metrics through well‑structured dashboards and reporting tools. Improve operational discipline by elevating prioritization clarity, strengthening cross-functional decision frameworks, and reducing friction in workflows. Leadership Communications & Stakeholder Management Lead development of senior leadership communications—including narratives, presentations, and executive updates. Ensure consistent, aligned messaging across the organization to reinforce priorities, decisions, and business direction. Navigate complex stakeholder environments to build alignment, influence outcomes, and connect teams around shared goals. About Us Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you. At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business. In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications: Bachelor’s degree in Business, Strategy, Operations, or a related field; MBA preferred. 8+ years of experience in business operations, strategy, PMO, consulting, or strategic execution roles. Demonstrated ability to translate strategy into actionable programs and build structured operating mechanisms. Experience supporting senior leaders in complex, fast-moving business environments. Experience working in Digital Commerce, either in a sales or marketing/media-focused role Technical & Functional Skills Expertise in governance frameworks, program management, and strategy-to-execution processes. Strong ability to evaluate business performance, interpret data, and identify strategic opportunities. Skilled in building operating routines, dashboards, and communication frameworks that scale across teams. Proven ability to manage complex, multi-workstream initiatives with strong discipline and accountability. Strong ability to develop engaging and breakthrough executive-level internal and external presentation content Skilled in Digital Commerce business fundamentals, KPIs, and customer dynamics Leadership Capabilities Strong influencing skills across matrixed environments and multiple levels of the organization. Excellent executive communication and narrative-building capabilities. Ability to move fluidly between strategic thinking and hands-on operational execution. Behavioral & Strategic Competencies High learning agility with the ability to quickly understand business dynamics and organizational nuances. Comfortable operating in ambiguity and bringing structure where needed. Enterprise-first mindset with strong judgment, integrity, and discretion. Pragmatic problem-solver who drives clarity and forward momentum. Total Benefits Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment. Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents. Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events. Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role. In the meantime, please check out the careers website. And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. Veterans and members of the Reserve and Guard are highly encouraged to apply. Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion. #LI-Remote Salary Range: 173,400 – 214,200 USD At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only. Primary Location No K-C Work Site - Chicago Metro Area Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.

Responsibilities

• Serve as the strategic operations partner to DCC leadership by synthesizing insights, evaluating business dynamics, and shaping recommendations that inform strategic decision-making.
• Translate high-level strategies into actionable plans by establishing workstreams, defining ownership, coordinating interdependencies, and ensuring execution readiness.
• Continuously assess business performance, organizational dynamics, and market signals to identify opportunities, risks, and improvement areas.
• Drive alignment on priorities and ensure leadership has the right inputs, scenarios, and analysis to make timely, high-quality decisions.
• Facilitate planning cycles, leadership forums, and strategic discussions, ensuring clarity of objectives and strong governance.
• Orchestrate cross-functional operations across DCC, including: BU communications, townhalls, and culture-building programs Management operating rhythms across teams and LT operating rhythm Standardization and enhancement of wiring processes
• Establish unified, disciplined operating mechanisms that support coordination, transparency, and consistent execution across teams.
• Partner across BU, NA, and enterprise teams to align and optimize cross-functional processes (e.g., SBP, ABP, BPR, CEMs).
• Lead PMO responsibilities for priority BU initiatives, coordinating end-to-end execution of capability master plans.
• Build and maintain integrated program plans, aligning stakeholders, resources, and timelines to accelerate delivery.
• Oversee progress tracking, risk mitigation, issue escalation, and accountability mechanisms to ensure timely and effective execution.
• Develop tools, frameworks, and repeatable operating models that improve the organization’s ability to execute strategy.
• Define and maintain scalable business processes, governance routines, and decision-making mechanisms.
• Ensure leaders have timely access to relevant insights and performance metrics through well‑structured dashboards and reporting tools.
• Improve operational discipline by elevating prioritization clarity, strengthening cross-functional decision frameworks, and reducing friction in workflows.
• Lead development of senior leadership communications—including narratives, presentations, and executive updates.
• Ensure consistent, aligned messaging across the organization to reinforce priorities, decisions, and business direction.
• Navigate complex stakeholder environments to build alignment, influence outcomes, and connect teams around shared goals.

Requirements

• Bachelor’s degree in Business, Strategy, Operations, or a related field; MBA preferred.
• 8+ years of experience in business operations, strategy, PMO, consulting, or strategic execution roles.
• Demonstrated ability to translate strategy into actionable programs and build structured operating mechanisms.
• Experience supporting senior leaders in complex, fast-moving business environments.
• Experience working in Digital Commerce, either in a sales or marketing/media-focused role
• Expertise in governance frameworks, program management, and strategy-to-execution processes.
• Strong ability to evaluate business performance, interpret data, and identify strategic opportunities.
• Skilled in building operating routines, dashboards, and communication frameworks that scale across teams.
• Proven ability to manage complex, multi-workstream initiatives with strong discipline and accountability.
• Strong ability to develop engaging and breakthrough executive-level internal and external presentation content
• Skilled in Digital Commerce business fundamentals, KPIs, and customer dynamics
• Strong influencing skills across matrixed environments and multiple levels of the organization.
• Excellent executive communication and narrative-building capabilities.
• Ability to move fluidly between strategic thinking and hands-on operational execution.
• High learning agility with the ability to quickly understand business dynamics and organizational nuances.
• Comfortable operating in ambiguity and bringing structure where needed.
• Enterprise-first mindset with strong judgment, integrity, and discretion.
• Pragmatic problem-solver who drives clarity and forward momentum.

Nice-to-haves

• MBA preferred.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
• Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan.