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Dispatcher
Dispatcher
Overtime Status: Non- Exempt
Braen Stone Industries, the leading supplier of construction materials including stone, sand, asphalt, septic materials, recycled materials and agricultural limestone, is currently seeking a day shift Dispatcher who is able to primarily work out of our Haledon location, with the ability to work out of all our locations (Haledon, Ringwood, Franklin, Sparta).
We are a safety minded company and expect the successful candidate to be as well. This position is hourly, non-exempt from overtime. Overtime is paid after 40 hours are worked each week. Hours of work will vary.
Expectations/ Responsibilities for this position include, but are not limited to:
- Answer emergency and non-emergency calls and document important information.
- Respond to any issues, discrepancies, and follow-up by coordinating with the appropriate team or manager.
- Operate and manage a multi-line telephone console system.
- Respond to queries related to products and/or deliveries.
- Act as a communication liaison and answer incoming phone calls from drivers on the road.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
- Prioritize and organize calls according to urgency.
- Enter orders into the dispatch queue/Create jobs in EIS.
- Maintain and update call logs, call records and other important documentation.
- Take orders from customers and create the job orders in the computer.
- Schedule additional haulers to cover daily needs.
- Help customers calculate how much material they need and determine which material they need.
- Inquire with the sales department regarding quotes for the material and quantity the customer has chosen.
- Ability to add new trucks into the system.
- Assist in reconciling customer accounts with Scale House Manager, when needed.
- In charge of calculating material and delivery cost.
- Forecast next day’s deliveries and make sure the right amount of trucks are on site and stand readily with extra trucks in the event of emergency deliveries.
- Contact the Asphalt customers the day prior to the delivery to confirm the outgoing order. View the calendar to determine plant availability for the next day’s orders.
Required Knowledge/Skills/Aptitudes:
- Excellent communication and interpersonal skills.
- Proven experience as dispatcher or relevant experience.
- Outstanding organizational and multitasking abilities.
- Proficient in MS Office with proven experience in data entry.
- Ability to work well under pressure.
- Ability to schedule and follow through with callers.
- Ability to rapidly input information into a data entry system. Knowledge of products.
Position Type/Expected Hours of Work:
- Hours of work for day shift are generally 5:30 am - 5:00pm subject to change
- Hours of work for night-shift are generally 6:00pm - 6:00am subject to change
- Work is performed outdoors in all weather conditions
- Exposure to high levels of noise to be expected
- Long periods of sitting, occasional walking
- Punctual attendance is required Position in subjected to seasonal layoffs
Pay: $21.00-$25.00/Hour
Please note that although every effort has been made to craft a thorough job description, this is a fluid document which will be updated, modified, and added-to, as necessary.
Braen Stone Industries has been family owned, operated, and oriented for over 120 years. We want the best for our employees! With that said, we promote a healthy lifestyle, offer competitive pay, encourage time off to relax and rejuvenate and provide the tools to retire in style!
- Vacation days
- Sick/personal time
- Paid Holidays
- Medical
- Dental
- Term Life Insurance
- 401(k) with Safe Harbor 401(k) contributions and employer match
- Flexible Spending Account
- AFLAC
- Comprehensive wellness program with financial rewards!
- Braen Gear…who doesn’t love a free shirt, beach towel, or jacket?
- Thanksgiving Turkey
- A blowout of a Christmas Party
- Summer Family Picnic (think zip lining, swimming, boating, eating, and the competitive Company softball game!)
- Safety Program- Get caught doing some good and earn some really cool prizes
- Matching Gift program
- Workout class with a personal trainer Healthy snacks
Explore Our Hiring Process
You’re sold, you want to be a part of the Braen team. Here’s a glimpse at our hiring process.
- Apply- We won’t know you’re interested if you don’t apply!
- Interview- Come in once or twice so we can learn more about you and also, to meet the people you’ll be working with. This is your chance to interview us too!
- Offer Letter- Will you be a part of our team? Sign, date and return if it’s a Yes!
- Background Check- Standard background check…nothing to be afraid of
Braen Stone Companies is an Equal Opportunity Employer, M/F/D/V.
We are a drug-free workplace and we conduct pre-hire screenings on all job candidates.
