Experienced Bilingual Customer Service Representative for Ground Services – Handling Inbound Client Requests and Providing Exceptional Support

Introduction to arenaflex arenaflex is a leading player in the logistics and transportation industry, committed to providing innovative solutions and exceptional customer experiences. As a dynamic and growth-oriented organization, arenaflex is dedicated to fostering a culture of excellence, teamwork, and continuous learning. With a strong presence in the global market, arenaflex is seeking talented and motivated individuals to join its team and contribute to its success. Job Overview We are currently seeking a highly skilled and experienced Bilingual Customer Service Representative for Ground Services to join our team at arenaflex. As a key member of our customer support team, you will be responsible for addressing all inbound client requests from FTNC and any arenaflex OPCOs concerning customs clearance solicitations and providing information about duties, taxes, and financier fees in accordance with US Border Administration Office (CBSA) regulations. Key Responsibilities Answering incoming calls from Canadian and U.S. clients about their FTNC-FXG clearance receipt and directing them to the suitable FTNC division or arenaflex OPCO for resolution Investigating inquiries regarding FTNC clearances for FXG shipments into Canada and responding to clients with a solution Processing credit card payments from clients, ensuring that Visa payment is approved and not declined, and logging payment accurately against the receipt in the FTNC accounting system Liaising with clients directly in the event of payment processing issues, such as incorrect credit card number, mistaken expiry date, or declined payment Examining and responding to clients on any issues related to credit payment received and liaising with the FTN Account Receivable Office to resolve issues Assisting the billing department in preparing credit notes for FTNC invoices in question resolution Supporting arenaflex Express Customer support Agents on inquiries related to FXG shipments in customs clearance delay or FTNC clearance receipt that the client has received in the mail Sorting and relating Low Value Shipment (LVS) Document for the purpose of mailing Responding to inquiries from other OPCOs Preparing FTNC invoices to mail to clients, as required Performing other duties as assigned by the Manager Essential Qualifications To be successful in this role, you will require: A Bachelor's Degree or equivalent Excellent communication skills, both written and verbal, in French and English Working knowledge of MS Office, Outlook, IBM AS 400 Mainframe application system, and office equipment (fax machine/scanners/printers/scanners) Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving and analytical skills Excellent customer service skills, with the ability to engage with a large number of clients and employees Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in a customer service or call center environment Knowledge of customs clearance procedures and regulations Experience working with credit card payments and accounting systems Bilingual or multilingual skills, with the ability to communicate effectively in multiple languages Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Bilingual Customer Service Representative for Ground Services, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth A dynamic and supportive work environment that encourages collaboration and teamwork Recognition and reward programs to acknowledge your achievements and contributions Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of: Respect and empathy for our employees, clients, and communities A commitment to excellence and continuous improvement A focus on teamwork and collaboration A passion for innovation and creativity Compensation, Perks, and Benefits As a Bilingual Customer Service Representative for Ground Services at arenaflex, you can expect: A competitive salary of $25/hour Comprehensive benefits package, including medical, dental, and vision coverage Opportunities for overtime and bonus pay A dynamic and supportive work environment with a focus on work-life balance Access to employee recognition and reward programs Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for the Bilingual Customer Service Representative for Ground Services role at arenaflex. With a strong commitment to our employees, clients, and communities, we offer a dynamic and rewarding work environment that is dedicated to excellence and continuous improvement. Join our team and contribute to our success as a leader in the logistics and transportation industry. Apply for this job