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**Experienced Customer Service Representative – FreshStart Employment Program at arenaflex**
Join arenaflex's FreshStart Employment Program and embark on a rewarding career journey, providing a second chance to individuals impacted by the criminal justice system. As a Customer Service Representative, you will be the face of arenaflex, delivering exceptional customer experiences and making a positive impact on our community. **About arenaflex** arenaflex is a leading organization dedicated to providing innovative solutions and services to our community. Our FreshStart Employment Program is a testament to our commitment to giving back and empowering individuals to succeed. As a Customer Service Representative, you will be part of a dynamic team that values diversity, inclusivity, and customer satisfaction. **Key Responsibilities:** * Provides information to the public, customers, or visitors in person, by telephone, and/or by mail, responding to inquiries regarding water and sewer accounts, tax bills, library materials/operations, birth and death certificates, various events, activities, and exhibits. * Assists callers with scheduling tours or visits, ensuring seamless customer experiences. * Receives, discusses, researches, and responds to telephone and walk-in inquiries from customers regarding water and sewer accounts, tax information, birth and death certificates, zoo or library operations. * Provides customer service by issuing library cards or updating customer accounts and records, such as applications for water service/termination, meter inspection/replacement, tax records, property ownership, birth and death information, and library information. * Contacts various utilities or departments to verify customer accounts and ensure information is accurate. * Schedules instructors to visit area schools and conduct education classes about the zoo; promotes the children's zoo by being a liaison between the zoo and schools; makes reservations for schools, publishes group visits, and special events scheduled for the zoo and aquarium. * May collect payments from group visitors. * Provides information to the public or customers calling in on the telephones and refers non-city related calls to proper outside agencies. * Logs, routes, tracks, codes, and enters requests received from citizens for processing; researches a variety of complaints and/or requests to respond to citizen inquiries. * Receives and routes incoming calls and provides quality directory assistance to citizens and city employees; operates computer to access telephone directory to provide required information; relieves the Information Desk to provide directions to customers; maintains a log of incoming calls for record according to procedures; files various documents to maintain records. **Essential Qualifications:** * High school diploma or GED. * Two (2) years of customer service experience requiring heavy phone/public contact, involving cashiering, data entry, analyzing accounts, and/or complaint resolution. * PC/data entry skills and effective communication skills required. * English/Spanish bilingual skills are a plus. **Preferred Qualifications:** * Knowledge of the principles and practices involved in customer service. * Ability to deal tactfully and diplomatically with members of the public who may be irate or impatient. * Knowledge of policies and procedures related to billing, payment, and adjustment of accounts, tax records, library procedures, and birth and death certificates. * Knowledge of the computer system used in assigned area. * Ability to make decisions. **Working Conditions & Hazards:** * Work performed under normal office conditions. **Career Growth Opportunities & Learning Benefits:** * arenaflex offers a comprehensive training program to ensure your success as a Customer Service Representative. * Opportunities for career advancement and professional growth within the organization. * Collaborative and supportive work environment that encourages learning and development. **Work Environment & Company Culture:** * arenaflex is committed to creating a diverse and inclusive work environment that values employee well-being and satisfaction. * Our team is passionate about delivering exceptional customer experiences and making a positive impact on our community. **Compensation, Perks, & Benefits:** * Competitive salary and benefits package. * Opportunities for professional growth and development. * Collaborative and supportive work environment. **How to Apply:** If you are a motivated and customer-focused individual looking for a rewarding career opportunity, apply now to join arenaflex's FreshStart Employment Program as a Customer Service Representative. Apply for this job
