Experienced Remote Medical Record Coordinator and Customer Service Representative for Electronic Health Information Management

Welcome to arenaflex arenaflex is a leading organization in the healthcare industry, dedicated to providing high-quality services and ensuring the well-being of our members. We are committed to creating a work environment that is inclusive, supportive, and conducive to growth and development. As a remote Medical Record Coordinator and Customer Service Representative, you will play a vital role in maintaining the integrity of electronic health records and providing exceptional support to our members. Job Overview In this 100% remote position, you will be responsible for performing quality checks on automated reports, received scans, and guaranteeing electronic filing for assigned products and corresponding members. You will collaborate with multiple departments to obtain and confirm necessary documents are in place and properly set-up in the Electronic Medical System (EMS) database. Your attention to detail, organizational skills, and ability to work with multiple electronic documentation systems simultaneously will be essential in this role. Key Responsibilities Performs quality checks to maintain the integrity of events and criteria for reporting purposes. Processes members’ electronic documents, proof of data for inaccuracies, and any other missing information. Resolves discrepancies identified using standard procedures and/or returning incomplete documents to their respective departments for correction and resolution. Responds and coordinates field assignments for Interpreters by checking availability and assigning staff as appropriate, taking location into consideration. Facilitates manual mailings for other departments. Moves existing members, auto-enrollees, and arenaflex-enrollments to and from the appropriate line of business lists in the centralized NY State Uniform Assessment System (UAS) for Integrated Products. Performs additional duties as assigned. Qualifications To be successful in this role, you will need to possess the following qualifications: Essential Qualifications High School diploma or equivalent (GED) Ability to prioritize and follow through on assigned tasks Proficiency in navigating the Internet Ability to work with multiple electronic documentation systems simultaneously Ability to troubleshoot or explain basic hardware and software errors and work with a Technician remotely to perform step-by-step repairs arenaflex Excel skills, including edit, search, sort/filter, format using already created pivot tables to locate information Data entry/database management experience with arenaflex Excel and other systems/applications Attention to detail performing quality checks and proofreading Preferred Qualifications Work experience with an electronic patient health information (PHI) database (medical records database) Work experience in a healthcare environment Knowledge of Medicare, Medicaid, or managed care and medical terminology Skill and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong attention to detail and organizational skills Excellent communication and customer service skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Ability to adapt to changing priorities and deadlines Strong technical skills, including proficiency in arenaflex Office and electronic documentation systems Career Growth and Development At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a remote Medical Record Coordinator and Customer Service Representative, you will have access to training and development programs, as well as opportunities for advancement within the company. Work Environment and Company Culture arenaflex is committed to creating a work environment that is inclusive, supportive, and conducive to growth and development. We value diversity and promote a culture of respect, empathy, and understanding. As a remote employee, you will be part of a virtual team that is dedicated to providing high-quality services and support to our members. Compensation and Benefits arenaflex offers a competitive compensation and benefits package, including: Competitive salary Comprehensive benefits package, including medical, dental, and vision insurance 401(k) plan with company match Paid time off and holidays Opportunities for growth and development Conclusion If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a remote Medical Record Coordinator and Customer Service Representative at arenaflex, you will be part of a team that is dedicated to making a difference in the lives of our members. Apply today and take the first step towards a rewarding and challenging career with arenaflex. Please note that arenaflex is committed to the health and well-being of our employees and members. As such, we require all employees to be fully vaccinated against COVID-19. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy. arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and conducive to growth and development. Apply today and join our team of dedicated professionals who are passionate about making a difference in the lives of our members. Apply for this job