**Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert**

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our customers' needs. As a Retail Customer Service Associate, you'll play a vital role in driving business growth and customer satisfaction by delivering outstanding service, expertise, and solutions to our customers. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. We're dedicated to helping our customers succeed by providing innovative products and services that meet their unique needs. With a strong focus on customer satisfaction and quality, we're committed to delivering exceptional experiences that exceed our customers' expectations. **Job Summary** As a Retail Customer Service Associate, you'll be responsible for delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. You'll be knowledgeable in all areas of the store's business, including print, signs & graphics, and shipping. You'll take orders, coordinate activities in the store, provide pricing and product information, and recommend appropriate arenaflex Office products and services. **Key Responsibilities** * Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions * Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex Office products and services * Take complex customer orders using order systems and provide accurate pricing information * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents * Maintain a safe, clean, and orderly retail store * Ensure confidentiality of customer data and careful handling of documents, media, and packages * Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change * Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage * Take preemptive action to prevent errors and waste * Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits * Follow arenaflex Office standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures **Essential Qualifications and Requirements** * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex Office business **Preferred Qualifications** * Previous experience in a retail or customer service environment * Knowledge of print, signs & graphics, and shipping products and services * Experience with Point of Sale systems and financial transactions * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work effectively in a team environment and provide excellent customer service **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their careers. As a Retail Customer Service Associate, you'll have opportunities to learn and develop new skills, including: * Training and development programs to enhance your knowledge and skills * Opportunities for advancement and career growth within the company * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability. As a Retail Customer Service Associate, you'll work in a retail store setting, interacting with customers and colleagues on a daily basis. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Recognition and rewards for outstanding performance and contributions **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Accommodations for Individuals with Disabilities** arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@arenaflex.com. **Fair Chance Hiring** arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply Job! Apply for this job