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**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**
At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking an exceptional Service Desk Specialist/Live Chat Agent to join our team. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a cutting-edge technology company that's dedicated to developing innovative solutions for the modern world. Our team of experts is passionate about creating products that make a real difference in people's lives. We're committed to excellence, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team. **Job Summary** As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in providing top-notch support to our customers. You'll be the first point of contact for our users, helping them troubleshoot issues, resolve problems, and get the most out of our mobile application. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, this could be the perfect opportunity for you. **Responsibilities** As a Service Desk Specialist/Live Chat Agent, your responsibilities will include: * Providing Tier I support and customer assistance for our mobile application, ensuring that our users have a seamless and enjoyable experience. * Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems, using your technical expertise to resolve complex issues. * Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a smooth and efficient experience. * Employing Incident Management procedures to enter tickets into the required tracking system, ensuring that issues are properly documented and resolved in a timely manner. * Collaborating with our development team to identify and resolve issues, providing feedback and insights to help us improve our products and services. * Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends. **Minimum Qualifications** To be considered for this role, you'll need to meet the following minimum qualifications: * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** If you don't meet the minimum qualifications, don't worry! We're open to considering candidates with additional experience or education. Here are some possible substitutions: * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** While not required, the following qualifications would be a great asset to your application: * Jira experience, with a strong understanding of project management and issue tracking. * ITIL Certification, demonstrating your expertise in IT service management. * Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement. * Government work experience, with a strong understanding of regulatory requirements and compliance. * arenaflex and arenaflex Play Store experience, with a strong understanding of mobile application development and deployment. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a strong understanding of troubleshooting and problem resolution. **Work Environment and Company Culture** As a remote worker, you'll have the flexibility to work from anywhere in Colorado, with a stable internet connection and a quiet workspace. Our company culture is built on collaboration, innovation, and customer satisfaction, with a strong emphasis on teamwork and open communication. We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. **Compensation and Benefits** We offer a competitive salary and benefits package, including: * A comprehensive health insurance plan, with medical, dental, and vision coverage. * A 401(k) retirement plan, with a company match and vesting schedule. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for professional development and training, with a budget for conferences, workshops, and online courses. * A flexible work schedule, with the option to work from home or in our office. **How to Apply** If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you. Please submit your application, including your resume, cover letter, and any relevant certifications or training. We can't wait to hear from you! What We Offer * A dynamic and supportive work environment * Opportunities for growth and development * A competitive salary and benefits package * Flexible work schedule * Ongoing training and professional development * Collaborative and inclusive company culture Why Join arenaflex? * We're a leading innovator in the industry, with a strong commitment to excellence and customer satisfaction. * We offer a dynamic and supportive work environment, with opportunities for growth and development. * We're passionate about creating products that make a real difference in people's lives. * We're committed to innovation, collaboration, and customer satisfaction. How to Apply * Please submit your application, including your resume, cover letter, and any relevant certifications or training. * We're an equal opportunities employer, committed to diversity and inclusion. * We're looking for talented individuals who share our passion for technology and customer satisfaction. * We can't wait to hear from you! Apply Now Apply Job! Apply for this job
