Expert in Customer Experience Automation and Chatbots Management

Enhance customer journeys as an Expert in Customer Experience Automation. Leverage cutting-edge chatbot technology to drive operational efficiencies and improve member engagement. As a key player in this role, you will strategize and execute automation initiatives, focusing on chatbot management and self-service solutions.

Your contributions will be essential in creating smooth customer interactions and supporting teams with necessary training and content management. Adapt to an agile environment and collaborate across functions for optimal performance. Key Responsibilities:

  • Create and refine conversational flows for chatbots
  • Optimize chatbot performance using data analytics
  • Oversee self-serve experience enhancements to increase efficiency
  • Contribute to training and content development for staff
  • Collaborate with Operations on strategic projects Requirements:
  • Bachelor’s degree in Computer Science or related field
  • 2 years experience in chatbot development
  • Familiarity with NLP and chatbot platforms
  • Strong collaborative and analytical skills
  • Bilingual in French and English Drive customer satisfaction and operational success through innovative automation strategies and effective team support.
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