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Fan Experience Speacialist
**THE TEAM** The Fan Experience Specialist is part of the Customer Service team and works collaboratively with Client Management, Marketing and the Finance team to detail critical event information and ensure that it is delivered via the most effective channels. The team ensures a great fan experience whenever they are with Ticketmaster! **THE JOB** The Fan Experience Specialist will work closely with internal Ticketmaster teams in order to facilitate efficient turnaround times for the release and distribution of information to the fans. All the above functions are to be handled in line with Ticketmaster’s corporate guidelines, ensuring Ticketmaster’s image and brand is maintained at all times. **WHAT YOU WILL BE DOING**: - To serve fans at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands - To provide information, answer questions and transact ticket purchases via the available payment options - Ensuring all content being communicated to Fans is complete, accurate, and correctly formatted - To consult with the Customer Service Assistant Manager/Manager when required with the goal of providing the highest possible standard of customer service - To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are specify details that are not understood - Answer customers’ questions in relation to events on the Ticketmaster network through various platform - Cash handling and balancing transactions when necessary - Take directives from Customer Service Assistant Manager/Manager regarding daily requirements and tasks - Other tasks as required, inclusive but not limited to Customer Service and OperaWHAT YOU NEED TO KNOW **WHAT YOU NEED TO KNOW**: - **Customer Focus**: - Ensuring Ticketmaster’s customers’ needs are continually satisfied - Experience in dealing with a range of people from different backgrounds is highly regarded - Strong customer service experience and demonstrated face to face people skills - **Communication**: - Demonstrating strong communication skills, both written and verbal - Effective listening skills are also paramount and must enjoy talking with people - **Flexibility**: - Demonstrated ability to work on a rotational roster and being accommodating and adapting to a changing and highly pressured working environment. Flexibility to work evenings and weekends - **Numerical**: - Ability to check numerical data entered and be able to identify unbalanced accounts - **Problem Solving**: - Ability to accurately extract information from customers and find solutions - Appropriately seeking information from higher source when required - **Computer literacy**: - Ability to use Windows based computer package - Ability to use Excel would be highly regarded - Typing skills with high accuracy **YOU (BEHAVIOURAL SKILLS)**: - Enthusiastic and passionate - Cash handling experience with proven ability to balance takings - Team oriented - Demonstrated ability to handle pressure effectively - General knowledge of Sports, Arts and Entertainment is advantageous - Demonstrated ability to respond quickly and positively to change - Demonstrated positive attitude - Ability to work under pressure - High attention to detail - Ideally possess previous ticketing experience (not essential)tions support **Ticketmaster Core Values** **Rock Solid Reliability - **I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right **Winning Teamwork - **I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others **Act with Integrity - **I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely **EQUAL OPPORTUNITIES** **CULTURE** We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passiondelivering world class experiences - Fan First. You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our **Going Live Session **, our own way of welcoming you to **Team Ticketmaster.** Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and
