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Host/Hostess - Full Time, Days (Upper Bucks Campus)
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Must be able to work every other weekend and rotating holidays. Open availability preferred. The Host/Hostess is responsible for preparing, delivering and picking up trays for patients; communicating pertinent information regarding menu preferences; delivering nourishments; taking inventory of floor supplies and re-supplying them to a par level. Works with the patient and patient’s family, nursing, and food service support to maximize patient meal satisfaction. Practices exceptional customer service at all times. Serves as a primary liaison between patients and food service operations. JOB DUTIES AND RESPONSIBILITIES: Assists patient with verbal patient meal selections in accordance with current nutrition care order. Communicates effectively and clearly. Communicates food preferences from patient to food service department to ensure highest patient satisfaction with meal service. Communicates frequently with the patient care team for any patient who is problematic, in isolation, or incapable of menu completion to grow insight into known preferences or family requests. Answers patient calls in a prompt, courteous manner, and processes requests in accordance with patient’s nutritional care order. Performs minor food preparation and portioning tasks in accordance with departmental policy. Demonstrates comprehensive understanding and proficiency of Vision-Meals Your Way computerized ordering system. Demonstrates ability to utilize EPIC for the purpose of viewing and printing reports and to initiate downtime procedures. Demonstrates and shares basic diet information with patients. Refers dietitian to address further education or concerns. Demonstrates knowledge of all diets and alternate meal options. Transports patient trays. PHYSICAL AND SENSORY REQUIREMENTS: Walking for up to 7 hours, 30 minutes at a time; sitting for up to 1 hour at a time and standing up to 1 ½ hours for 30 minutes at a time. Frequently uses handling and occasionally twisting/turning, lifting (1-50 lb.), carrying (1-50 lb.), pushing (1-50 lb.), and pulling (1-50 lb.). When performing essential functions, occasionally involves with stooping/bending, climbing, reaching above shoulder level. Employee must have the ability to hear normal conversation, have general vision, far vision, and peripheral vision. EDUCATION: High School graduate or equivalent preferred. Must be able to communicate effectively in English. TRAINING AND EXPERIENCE: Customer service and/or food service experience preferred, but not necessary. On job training will be provided. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.
