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International Marketing Executive - MGM National Harbor
National Harbor, Maryland
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
Job Description
THE JOB:
As a Marketing Executive, you’ll play a key role in delivering exceptional experiences for our casino guests. This position involves evaluating customer activity to provide tailored incentives, managing reservations through advanced systems, and ensuring seamless service in collaboration with property teams. You’ll exercise sound judgment in approving comps and allowances, maintain confidentiality of guest information, and resolve concerns with professionalism. From supporting customer development efforts to attending special events, you’ll help drive loyalty and profitability while adhering to compliance standards. Join the SHOW and be part of a team that sets the stage for unforgettable moments.
THE DAY-TO-DAY:
Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
Maintain property’s customer base to support increasing the customer development efforts.
Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
If authorized, grant limited amount of marker authorization limits to qualifying customers.
Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
Assist in managing customers to profitable levels.
Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
May attend special event functions when appropriate to promote marketing efforts and greet customers.
May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Resolve customer disputes and complaints to the satisfaction of the customer and the company.
Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
THE IDEAL CANDIDATE:
Must be at least 21 years of age.
At least three (3) years of prior relevant experience.
Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred.
Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Korean—native-level or business proficiency in speaking, reading, and writing preferred.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Healthcare, financial, and time off benefits (for eligible employees).
Free meals in our employee dining room.
Free parking on and off shift.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
Pay Range:
The pay range for this role is:
$71,000.00 - $94,700.00
This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.
This position is eligible to participate in the Company’s incentive plan.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
