IT Generalist

About the Job



The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.



As IT Generalist, You Will…



  • Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems

  • Ensure workstations are functional (computer hardware peripherals/components)

  • Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)

  • Verify application results, conduct system audits

  • Be accountable for tracking and organization of physical hardware and other IT assets

  • Develop and manage organizational and IT standards

  • Maintain cleanliness and organization of the IT department and stations

  • Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components

  • Provide generalized IT support as required

  • Interpret service delivery key metrics to problem solve

  • Complete projects by coordinating resources and timetables with others

  • Verify application results by conducting system audits of technologies implemented

  • Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures

  • Maintain quality service by establishing and enforcing organization standards

  • Provide support for the entire IT department and company as needed


As IT Generalist, You Have…



  • A high school diploma or equivalent required

  • Post-secondary or completion of post-secondary schooling preferred

  • Previous experience with ChromeOS devices is preferred

  • Adaptability to learn a variety of software programs

  • The ability to multitask and self-manage your work day is crucial

  • Ability to work in a fast paced and time sensitive environment

  • Excellent time and project management skills

  • Strong customer relations & presentation skills

  • Excellent communication and presentation skills, with a strong attention to detail

  • Strong analytical and customer service skills, and ability to work independently and as part of a team

  • A highly resourceful, proactive, and reliable attitude

  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

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