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Medical Receptionist/Administrative Assistant

The Evewell is a group of prestigious private clinics in London specialising in gynaecology and fertility treatments. The Evewell is an independent, fully-integrated centre of medical excellence dedicated to caring for and protecting all aspects of a woman’s gynaecological and reproductive health. We focus on providing the best possible, patient-tailored medical treatment and patient experience. We currently have clinics based in Harley Street and West London (Hammersmith).

You will be working on reception, liaising with patients, answering queries, making appointments, creating invoices, taking payments and providing comprehensive information regarding all the procedures and treatments. A programme of full training and induction will be given to the successful candidate. The successful candidate must be able to demonstrate an empathetic and caring nature towards our patients and be reliable to open the clinic and have previous reception experience.

Duties & Responsibilities

Greet patients and direct them to the proper waiting area, notify clinical team of waiting patients, manage patients’ expectations on wait time
To book patient appointments and procedures within the clinic booking system providing an excellent patient service via the telephone and email
Possess a detailed level of knowledge of clinic services and procedures to be able to provide information and advice for patients wishing to book appointments and procedures
Coordinate with the clinical team or accounts team if more in depth explanations are required for patients
Book follow up appointments for Consultants
Sort and distribute incoming mail and packages
Provide patients with teas or coffees as required, and tidy the reception room area
Input new patient’s details, update records and enter data onto the clinic system as required
Prepare invoices and take payments and ensure payments are entered onto the relevant system
Ensure follow up appointments are made with patients
Take deliveries and ensure couriered bloods are done in a timely manner
Perform other administrative duties as required
Maintain office supplies inventory and place orders when necessary
Perform general clerical duties such as photocopying, scanning, and filing
Provide cover for their colleagues in their absence
Serve as a Fire Marshall

Skills

Proficient IT skills
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask and prioritize tasks
Attention to detail and accuracy in data entry and record keeping
Ability to maintain confidentiality of sensitive information
Strong interpersonal skills with the ability to work well in a team environment

General

Comply with the Human Fertilisation and Embryology Authority’s Code of Practice, the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, the Care Quality Commission (Registration) Regulations 2009 and the Data Protection Act 2018, with special reference to patient confidentiality
Comply with The Evewell’s health & safety policies with particular reference to procedures to be followed in the event of a fire and to report all accidents and untoward incidents to the health & safety officer
Undertake mandatory training as required, including health & safety, fire, manual handling
Comply with infection control, CQC and safeguarding policies and procedures
This post is subject to an Enhanced Disclosure with the DBS.

Hours: 40 hours/week plus a weekend rota;

Currently 8 hour shift Monday through Friday between 7am and 7pm, with the possibility for this to change to 10 hour shift over 4 days Mon - Fri

Saturdays 8am-4pm on a max 2 in 4 rota.

You must be fully flexible to work across both our sites at The Evewell Harley Street & The Evewell West London (Hammersmith).

This position requires a candidate who is reliable, professional, and has a strong work ethic. The ideal candidate will have previous experience in an medical receptionist role or administrative role.

If you are looking for a challenging yet rewarding opportunity to contribute to a dynamic team, please submit your CV along with a cover letter detailing your previous suitable experience for this position. We look forward to hearing from you!

Diversity and Inclusion

At The Evewell, we are committed to ensuring that every applicant is assessed solely on personal merit and qualifications.

We believe that diversity in the workplace fosters stronger, more positive teams, and we deeply value the unique backgrounds and experiences of our colleagues.

We champion a culture of inclusivity, where everyone is encouraged to bring their authentic self to work. You will be treated fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you need any adjustments or support during the recruitment process, please don’t hesitate to contact us at Careers@evewell.com. We’ll be happy to arrange a time to discuss how we can best support you.

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits: