Operations Support Specialist, Claims

About the position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization. WORK ARRANGEMENTS: This role will be Hybrid in Naperville, IL. The first 90 days will be in office full time (Monday-Friday). After 90 days you will be required to be in the office two days.

Responsibilities

  • Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
  • Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
  • Assigning or reassigning claim tasks or customer transactions to appropriate party
  • Creating or updating professional correspondence including appropriate documentation within claim files
  • Handling inbound and outbound calls professionally and with empathy to respond to customers’ needs; may assist contact centers one day per week or as needed based on the broader organization demands
  • Entering and/or assigning new claim losses
  • Perform other duties as assigned
  • Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
  • Demonstrating accountability by accepting and applying feedback received
  • Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
  • Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
  • Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
  • Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
  • Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
  • Making outbound calls as needed

Requirements

  • Work hours: Monday thru Friday 8:30am- 5:00pm CST.
  • High school graduate or equivalent certification. 4-year college degree preferred
  • Proficiency with Microsoft Office tools
  • Ability to lift 20lbs
  • Acceptable performance on pre-employment assessment tools
  • Professional Demeanor
  • Effective Communication Skills
  • Strong Customer Service Orientation
  • Time Management and Organizational Skills
  • Work independently or collaborate effectively when needed
  • Steppingstone skills: Empathy, Managing Time & Work, Critical Thinking, Decision Making
  • INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 30 upload/300 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results
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