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Part-Time Customer Support & Training Specialist
Job Title: Part-Time Customer Support & Training Specialist
Location: Remote (Must be available in the Afternoons PST) Pay Rate: $30 per hour Type: Part-Time (20 hours/week)
About 5-Star Students: At 5-Star Students, we help schools track engagement and positive reinforcement to build better school cultures. We are looking for a dedicated and communicative individual to join our team to support our West Coast customers
The Role: We are seeking a Part-Time Support & Training Specialist to handle our afternoon operations. You will be the primary point of contact for our users during these hours, acting as a helpful guide for teachers and administrators. This role combines reactive support (answering questions) with proactive training to help schools get the most out of our software.
Key Responsibilities
- Support Tickets: Monitor and respond to inbound support tickets. You will troubleshoot technical issues, answer inquiries, and ensure no request goes unresolved at the end of the day.
- Phone Support: Field incoming support calls from school staff, providing real-time, friendly assistance.
- Training: Conduct focused Zoom training sessions for small groups of administrators and "site champions." You will use our existing training curriculum and resources to help these key users master the system.
- Issue Tracking: Document recurring issues or feedback to help our development team improve the product.
What We Are Looking For
- Communication: Strong verbal and written communication skills are essential. You need to be comfortable leading small video calls and explaining software clearly.
- Tech-Savvy: Comfortable with Zoom, ticketing systems, and learning new SaaS platforms quickly.
- Patience & Empathy: You understand the school environment and can work patiently with educators of varying technical skill levels.
Requirements
- Reliable internet connection and a quiet workspace for conducting Zoom calls and answering phones.
- Previous experience in customer support, training, or education is a plus.
Pay: $30.00 per hour
Benefits:
- Work from home
Application Question(s):
- This role requires availability Monday through Friday in the afternoons. Can you reliably commit to this schedule without conflict?
- Why are you interested in a part-time role, and how does this schedule fit into your current lifestyle/other commitments?
Education:
- Bachelor's (Required)
Experience:
- Customer support: 2 years (Required)
Location:
- California (Required)
Work Location: Remote