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Patient Access Assistant I - Granite Run FM - Days
Full time (40 hours weekly)
Daytime with evening/Sat morning rotation
General Summary
Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.
Duties and Responsibilities
Essential Functions:
- Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
- Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
- Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
- Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
- Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
- Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
- Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control, cash drawer etc.
- Researches billing questions and problems for patients with billing service.
- Actively supports process flow improvement and provides constructive feedback to Supervisor.
- Assists with service recovery.
- Must have the ability to travel and work at other medical practices as needed.
Common Expectations:
- Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
- Prepares and maintains records of patient charges.
- Maintains department records, reports and files.
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Participates in educational programs and in-service meetings.
- Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
- Proactively approach and greet all guests with a warm and personal greeting.
Qualifications
Minimum Education:
- High School Diploma or GED Required
- Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
Work Experience:
- Less than 1 year 3 - 6 months front desk or physician office experience Required
Courses and Training:
- Customer Service and Safety Reporting Training within 90 days Required and
- Introduction to Medical terminology within 180 days Required and
- Insurance and Compliance Training within 1 year Required
Knowledge, Skills, and Abilities:
- Excellent communication and interpersonal skills.
- Knowledge of medical office operations to include reception, billing and insurance and general office skills.
- Computer skills.
Benefits Offered:
- Comprehensive health benefits
- Flexible spending and health savings accounts
- Retirement savings plan
- Paid time off (PTO)
- Short-term disability
- Education assistance
- Financial education and support, including DailyPay
- Wellness and Wellbeing programs
- Caregiver support via Wellthy
- Childcare referral service via Wellthy
