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Patient Access Rep, Remote, Ortho. F/T
Position Summary
The Patient Access Rep arranges for the efficient and orderly registration of outpatients and assists with inpatients, ensures that accurate patient information is collected, verifies insurance benefits and eligibility. Ensures all incoming telephone calls are promptly and courteously answered and routed to the correct extension within the Hospital. Greets all visitors to the Hospital promptly and courteously. Directing visitors to appropriate areas, or obtaining for those whom need a wheelchair, etc. Participates in the upfront collection process of co-pays, co-insurance, deductibles and discounts. Arranges for patients to speak with Financial Counselor if needed.
The Lead Patient Access Rep will also be responsible for supporting the Patient Financial Services department by handling other assigned duties as assigned by the PFS Manager. The Team Lead is responsible for coordinating daily operations and serves as the main point of contact for all Patient Access Reps as well as assist the PFS Manager with leadership responsibilities. The Team Lead will work with the PFS Manager to create and implement new workflows, best practices and seek continuous opportunities for process improvements. The Team Lead is also a subject matter expert on all policies and procedures as well as a super user for MediTech.
ABOUT AMBERWELL HEALTH:
Amberwell Health is a healthcare system dedicated to improving the health and wellness of the communities we serve, providing compassionate healthcare with clinical excellence. Amberwell locations include several complete care facilities that provide a full spectrum of patient care services including inpatient, surgical, orthopedic, maternal, health at home, emergency care services. In addition, Amberwell clinic locations offer primary care and specialty care services. Amberwell Health supports service lines and locations across the system with a range of support services including radiology, laboratory, cardiopulmonary, rehabilitation therapy, occupational health, infusion, nutrition, pharmacy, administrative services, and many other specialty services.
AMBERWELL CULTURE:
Amazing Amberwell employees are at the heart of a workplace focused on competencies with our cultural values. Excellence in healthcare is expected and our patients deserve nothing less. Our culture competencies range from warm greetings in the hall to providing patients with “wow” experiences in each department. At Amberwell, we go beyond excellence to provide the unexpected.
At Amberwell, you will find a professional environment that values consistency, collaboration, and patient-first decision making. Servant leadership is both modeled and mentored, with a focus on regular appreciation. Amberwell employees enjoy many appreciation events and activities to help them know just how important they are to our organization, our patients, and our communities.
To learn more about Amberwell Health, our affiliated organizations, and available career opportunities, visit careers.amberwellhealth.org.
Education
- High School or GED
Experience
- Excellent customer Service experience required
Skills
- Organizational
- Verbal
- Interpersonal
- Customer Relations
- Mathematical
- Analytical
- Grammar/Spelling
- Read/Comprehend written instructions
- Follow verbal instructions
- Knowledge of Microsoft Products
- Operate 10-key calculator
- Knowledge of Medical Terminology
Mental and Emotional Requirements
- Manage stress appropriately
- Make decisions under pressure
- Manage anger/fear/hostility/violence of others appropriately
- Handle multiple priorities
- Work alone
Working Conditions
- Exposure to potential electrical shock
- CRT (computer) monitor
Physical Requirements
- Sedentary work- Prolonged periods of sitting and exert up to 10 lbs. of force occasionally.
- Stand for 1 hour per day
- Sit for 6-7 hours per day
- Walk for 1 hour per day
- Perform repetitive tasks/motions
- Distinguish colors
- Hear alarms/telephone/tape recorder/normal speaking voice
- Have good manual dexterity
- Have good eye/hand/foot coordination
- Have clarity of vision: Mid (>20=-<20=)
