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Pharmacy Technician – Prescription Routing & Claims Support
PHIL is looking for a full-time Pharmacy Technician
Monday through Friday shifts.
Company Overview:
Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is revolutionizing prescription access by streamlining how doctors, pharmacies, and patients interact. Through our end-to-end B2B2C platform, we enable affordable, timely, and efficient access to therapies, enhancing patient adherence and improving health outcomes. Our work empowers pharma manufacturers to innovate while delivering best-in-class care experiences across the healthcare ecosystem.
Our mission-driven team is made up of diverse individuals passionate about technology, healthcare, and patient wellbeing. If you're eager to help transform a legacy industry through smart systems and human-centered solutions, we want to hear from you.
Position Overview:
Title: Pharmacy Technician
Location: Remote
Hours: Monday – Friday, 6:00 am – 7:00 pm MST (flexibility for early and late shifts required)
Compensation: $20–$24/hour (commensurate with experience)
Status: Full-time
Reports To: Operations/Pharmacy Team Leads
Phil is seeking a detail-oriented, self-motivated Pharmacy Technician to join our growing team. You will play a key role in supporting the full prescription lifecycle; including insurance verification, troubleshooting prescription reroutes, and communicating directly with partners and prescribers. This role requires strong decision-making, communication, and multitasking abilities to ensure efficient order resolution and best-in-class patient care.
Primary Responsibilities:
Troubleshooting electronic, faxed, and verbal prescriptions via routing to appropriate channels into pharmacy systems
Review and update patient insurance using payer portals and phone resources
Determining appropriate situations for a prior authorization (PAs) need via payer-specific tools; troubleshoot denials and escalations
Utilize reroute best practices for orders falling outside normal workflow, including orders with state changes, insurance exceptions, pharmacy rejections, or failed transfers
Navigate operational platforms (e.g., BestRx, Ops Dash, Partner Dash, RelayHealth, etc.) and vendor systems effectively
Follow reroute protocols for specific tags including: non-contracted pharmacies, state shipping changes, PP send-backs, transfer not received, and more
Proactively document process notes with clear routing details, claim updates, and actions taken
Communicate with partner pharmacies, provider offices, and insurance carriers to resolve issues or clarify documentation
Collaborate with At-Risk, Partner Management, and PPM teams to escalate or flag orders based on system outages, stock issues, or policy refusals
Maintain productivity in the Reroute queue even during extended call hold times (e.g., multitask during insurance calls)
Ensure all patient, prescriber, and partner communications are clear, professional, and aligned with Phil’s standards of care
About You:
You thrive in a fast-paced, evolving startup environment and remain composed under pressure
You're passionate about helping patients access necessary medications
You are tech-savvy, comfortable toggling between multiple software systems and navigating insurance workflows
You’re a strong communicator, able to write succinct internal notes and speak clearly with external stakeholders
You’re self-driven but collaborative; you seek clarity, ask smart questions, and take initiative
You take pride in accuracy and process adherence, especially when rerouting orders or resolving insurance mismatches
Qualifications
Pharmacy Technician License in the state of residence(required)
PTCB certification (preferred)
Minimum 1 year of pharmacy technician experience, preferably in a Specialty, Mail Order, PBM (with Manufacturer and Insurance troubleshooting experience) or Retail setting.
Working Knowledge of
Insurance claim rejections (e.g., Reject 50/40, DUR codes, etc.)
Prior authorizations, override codes, and split billing scenarios
ICD-10 codes and drug classifications
FSA/HSA card restrictions and processing nuances
Medicaid/Medicare Experience
Routing tools and reroute resolution logic
Ability to work efficiently and with attention to detail, especially when handling complex re-routes
Strong written documentation and case management skills
Why Join Phil
Ground-floor opportunity in one of the fastest-growing health-tech startups
Help modernize prescription access for real-world impact
Competitive compensation and full benefits (medical, dental, vision, etc.)
401(k)
Hybrid work model after 90 days (in-office collaboration & remote flexibility)
Collaborative, mission-driven team culture focused on innovation and patient care
