Remote Certified Pharmacy Technician - Engagement (Sunday to Thursday or Tuesday to Saturday)

About the position

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states. Pharmacy Technicians in our Patient Care Center of Excellence may hold multiple duties to ensure ExactCare's patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is an office (or remote) based, cubicle environment, allowing the Pharmacy Technician to provide an exceptional over the phone patient experience. ExactCare provides a fast-paced, high energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone based environment.
• Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain or update their medication profiles.
• Effectively assist with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient's behalf.
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks.
• Collect on patient balances when patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Enter a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
• Performing in a high volume, fast paced environment to support ExactCare's nationwide patient base.
• Other tasks as required.

Requirements

• Must be 18+ years of age.
• High school diploma /GED.
• Prior experience in a pharmacy setting.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Nice-to-haves

• Comfortable working in a phone based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Exceptional customer service skills; servicing doctor's office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Ability to exhibit ExactCare Pharmacy's Core Values in daily work.

Benefits

• Medical, dental and vision coverage effective 1st of the month following date of hire.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off.
• Paid holidays.