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[Remote] Client Performance Manager III (Central Dispatch)
Note: The job is a remote job and is open to candidates in USA. Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional customer experiences. They are seeking a Client Performance Manager III to build and maintain relationships with external clients, ensuring their needs drive priorities and activities aimed at client retention and product utilization.
Responsibilities
- Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch
- Assesses client account opportunities and risks
- Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions
- Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
- Generates additional business / revenue by harvesting accounts for expansion and product upselling
- Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function
- Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively
- Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs
- Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk
- Perform other duties as assigned or needed
Skills
- Bachelor's degree in a related discipline and 5+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 9 years' experience in a related field
- Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
- Exceptional client relationship, account management, experience
- Excellent time management, organization, and task prioritization skills
- Willing and able to travel as needed and required (up to 50% day or overnight trips)
- Valid Driver's License
- Extensive knowledge of automotive logistics platforms and operations
- Knowledge of reporting platforms (e.g. Sisense; Tableau; Snowflake)
Benefits
- Flexibility to take as much vacation with pay as they deem consistent with their duties
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company Overview