[Remote] Client Performance Manager III (Central Dispatch)

Note: The job is a remote job and is open to candidates in USA. Cox Automotive is a leader in transforming the automotive industry through innovative technology and exceptional customer experiences. They are seeking a Client Performance Manager III to build and maintain relationships with external clients, ensuring their needs drive priorities and activities aimed at client retention and product utilization.


Responsibilities

  • Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch
  • Assesses client account opportunities and risks
  • Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions
  • Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
  • Generates additional business / revenue by harvesting accounts for expansion and product upselling
  • Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function
  • Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively
  • Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs
  • Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk
  • Perform other duties as assigned or needed

Skills

  • Bachelor's degree in a related discipline and 5+ years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 9 years' experience in a related field
  • Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
  • Exceptional client relationship, account management, experience
  • Excellent time management, organization, and task prioritization skills
  • Willing and able to travel as needed and required (up to 50% day or overnight trips)
  • Valid Driver's License
  • Extensive knowledge of automotive logistics platforms and operations
  • Knowledge of reporting platforms (e.g. Sisense; Tableau; Snowflake)

Benefits

  • Flexibility to take as much vacation with pay as they deem consistent with their duties
  • Seven paid holidays throughout the calendar year
  • Up to 160 hours of paid wellness annually for their own wellness or that of family members
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Company Overview

  • Cox Enterprises is a communications, media, and automotive services company. It was founded in 1898, and is headquartered in Atlanta, Georgia, USA, with a workforce of 10001+ employees. Its website is http://coxenterprises.com.

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