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[Remote] Desktop and Mobility Support
Note: The job is a remote job and is open to candidates in USA. Tata Consultancy Services is seeking a Desktop and Mobility Support professional to provide remote desktop troubleshooting and support for end user issues. The role involves resolving technical issues related to various operating systems and maintaining security compliance for end user workstations.
Responsibilities
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
- Working knowledge for enterprise ticketing tool like ServiceNow
- Monitor and report on User experience
- Report on Workstation image deployments and patch compliance metrics
Skills
- BACHELOR OF COMPUTER SCIENCE
- Desktop support
- L2 Windows support
- Mac OS support
- Windows 10/11 support
- Apple iOS Support
- Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
- Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc
- Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
- Deployment of device drivers and windows patch updates
- Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
- Manage the Security compliance health status of end user workstations
- Monitor security patching status and remedy deficiencies proactively
- Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
- Adjust configuration options as required to resolve defects identified while performing corrective action on a device
- Investigate desktop level incidents and identify root causes to be able to provide solutions
- Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
- Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
- Working knowledge for enterprise ticketing tool like ServiceNow
- Monitor and report on User experience
- Report on Workstation image deployments and patch compliance metrics
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company Overview
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