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[Remote] Implementation Analyst - Treasury Management Service & Implementations
Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people as its greatest differentiator and competitive advantage. The Implementation Analyst will support the Digital Delivery and Data Services group within Treasury Management by implementing new products and services for clients, analyzing requirements, and ensuring positive client experiences.
Responsibilities
- Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff
- Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings
Skills
- Familiarity with secure file transfer technologies, including PGP encryption, SFTP protocol, and Secure File Gateway (SFG) solutions
- Detail-oriented candidates who are great listeners, comfortable with change, can work independently or with a group and have excellent communication skills
- Implements moderately complex new products and services for clients
- Analyzes requirements and gathering deliverables to complete the implementation
- Performs maintenance on existing client profiles and maintaining client-specific operating procedures
- May provide sales or consultative support to clients in selected deals
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product
- Coordinates and produces data for pre-implementation validation
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures
- Verifies implementation work done by other staff
- Escalates or addresses challenges and may train clients on products and/or services
- Ensures positive ongoing client experiences
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance
- Facilitates/participates in internal and external stakeholder meetings
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities
- Analytical Thinking
- Change Management
- Customer Solutions
- Data Analytics
- Financial Processes
- Organizational Analysis
- PGP Encryption
- Secure File Transfer Protocol (SFTP)
- Storytelling
- Waterfall Model
- Accuracy and Attention to Detail
- Application Delivery Process
- Consulting
- Effective Communications
- Knowledge Of Product Line
- Managing Multiple Priorities
- Operational Functions
- Problem Management Process
- Standard Operating Procedures
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level; and years of service
Company Overview
