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[Remote] Partner Service and Experience Manager
Note: The job is a remote job and is open to candidates in USA. Nike is a leading global brand in sportswear and equipment, and they are seeking a Partner Service and Experience Manager to lead the transformation agenda for Marketplace Partners. This role involves operationalizing new ways of working, creating training plans, and developing business models to enhance partner relationships and consumer experiences.
Responsibilities
- Lead the physical, digital, and online to offline transformation agenda for the Marketplace Partners, serving consumer teams directly from centralized resource to supporting and enabling Marketplace Units Nike Partnership Transformation resources
- Foster test and learn environments for new capabilities and the holistic experience in collaboration with key partners
- Operationalize the new way of working leveraging guardrails, playbooks and best practices for how to serve and manage Nike’s Partners consistently
- Track with consistent KPI’s to establish success and opportunities to learn and evolve
- Partner with Global PT to Inform project management scope for new partner relationships and models and how to ‘ready’ for activation
- Decide the prioritization of holistic experiences, such as elevated existing, accelerated scaling through best practice sharing and new experiences defined by CxFop Priorities
- Decide how to adopt and scale Global PT guardrails and playbooks, a consistent approach for serving and managing partners for geo activation and support with best practice sharing
- Build new business models in service to our aspirations and strategy
- Create and implement training plans for all Nike Partners
- Ensure seamless communications between territory, Geography and Global teams
- Develop marketplace mapping frameworks
- Use data insights to create new business models
- Create new business models including but not limited to online to offline strategies
- Drive and enable the strategy
Skills
- Bachelor's degree in Marketing or Business and one (1) year of experience in the job offered or in a marketing-related occupation
- No degree and three (3) years of progressive experience in the job offered or in a marketing-related occupation
- Experience must include: Consumer profiling
- Marketplace mapping
- Business and Data analysis
- Data reporting
- Trend analysis
- Forecasting and budgeting
- Project management
- Retail planning
- Visual merchandising
- Partner management
- Tableau
Benefits
- Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY.
- We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed.
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