[Remote] Principal Product Manager, Cart, Checkout, and Payments

Note: The job is a remote job and is open to candidates in USA. The Knot Worldwide is a company that champions celebration and is seeking a Principal Product Manager to define and own the future of e-commerce. This strategic role focuses on the cart and payments platform, requiring expertise in managing e-commerce transactions and leading a dedicated team to enhance user experience and product performance.


Responsibilities

  • Act as the company's foremost subject matter expert for all e-commerce transactions, payments, and compliance, guiding executive stakeholders and engineering architects on technical and strategic decisions
  • Lead the company's core payments strategy, managing the full stack from payment processing and gateway relationships to fraud prevention and cost optimization
  • Define the strategic vision and multi-year roadmap for the TKWW checkout and cart experience, creating a scaled, seamless, trustworthy, and high-converting funnel for both couples and their guests
  • Own the product lifecycle for our universal cart, optimizing for complex, mixed-cart scenarios (e.g., third-party registry items, cash funds, honeymoon contributions, and physical products)
  • Drive outcome-focused execution - what matters most is how the product impacts our customers and our business
  • Champion a world-class guest experience, deeply understanding the user psychology of "gifting" to reduce friction, build trust, and drive measurable improvements
  • Partner with design and user research to prototype, test, and launch new checkout experiences
  • Drive the roadmap for payment method expansion, evaluating and integrating digital wallets (Apple Pay, Google Pay), Buy Now Pay Later (BNPL) solutions
  • Own the key business metrics for payments and implement strategies to improve them continuously
  • Serve as the principal product liaison with Finance, Legal, and Security to ensure ironclad compliance
  • Lead and mentor a pod of engineers and analysts, fostering a culture of data-driven decision-making, rapid experimentation, and customer obsession
  • Collaborate with product leaders to ensure cohesion between your products and the overall product experience on The Knot

Skills

  • 10+ years in product management, with a track record of driving complex, high-impact initiatives
  • Subject matter expertise in e-commerce with a focus on cart, checkout, and payment systems
  • A perspective, backed by experience, on how to best serve users in cash gifting scenarios
  • The ability to set a strategic direction and help ideate and launch new products and experiences
  • The ability to refer to quantitative and qualitative data in making product decisions, and have experience with analytics and research tools + methods, and comfort with analytical tools
  • A track record of crafting strategies that lead to scaled, quality consumer experiences
  • Well-developed executive communication and presence
  • Keen aesthetics and empathy, and a user-centered mentality
  • A track record of being a strong partner for engineers, empathetic to their unique needs, and you believe there's such a thing as tech debt

Benefits

  • Flexible vacation
  • Generous parental leave
  • Mental wellbeing
  • Physical health
  • Financial planning
  • Engaging perks and discounts

Company Overview

  • The Knot Worldwide helps couples navigate and enjoy life’s biggest moments together. It was founded in 1996, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.theknotww.com.

  • Company H1B Sponsorship

  • The Knot Worldwide has a track record of offering H1B sponsorships, with 6 in 2025, 3 in 2024, 4 in 2023, 3 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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