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Remote Travel Advisor/Sales Agent (Feb 2nd Start Date)
Grand Circle is hiring Remote Travel Advisor/Sales Agents (Travel Advisor III) for our February 2nd training class. As a Travel Advisor, you'll inspire prospective travelers by sharing the details of our international trips, then assist them with booking and customizing their journey. This role focuses on completing the full sales process in one conversation, with an emphasis on delivering high conversion rates and meaningful upsell opportunities.
Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, South Carolina, or Texas.
Responsibilities
- Handle a high volume of inbound and/or outbound calls; educating travelers on GCC's International trip packages, maintaining a high sense of customer service and sales throughout the call.
- Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings
- Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
- Confirm customer reservations in, documenting all necessary contact information in GCC programs. Reserving Airline tickets for travelers using a code based software, Amadeus
- Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work
- Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens).
- Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
- Work in a metrics driven environment: Conversion $, Upsell %, Average Handle Time, Hold Time, Post Call Surveys
- Attend all Team, Department, and Company meetings in a camera on environment.
- 5+ years of sales experience working in a call center environment, handling inbound & outbound sales calls
- Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales
- Experience with being "tethered" to the phone working with an automated call routing/dialing function
- Must have a displayed proficiency in an unscripted environment
- Experience with upselling additional products/services to the original package
- 1+ years of experience working remotely (Preference to those who have started and trained remotely)
- Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
- Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)
- Telephone service must allow call anchoring (open call for up to 8 hours daily) and allow for call forwarding
- GCC does provide a monthly reimbursement stipend to cover telephone services.
- Training Schedule: (6-7 weeks) Monday - Friday 9:00 - 5:00 PM ET
- 1st Production Schedule (3-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)
The base salary range for this role is $20.00-21.00 hourly. In addition to the base hourly rate, this role is eligible for an uncapped commission plan based off sales performance. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. Grand Circle provides exceptional opportunities for associates to advance internally, whether into leadership positions or other skill-based roles.
- Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
