Sales Training Specialist (Hybrid- Dallas, TX)

About the position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life. Position Overview: Brinks Home is seeking a driven and dynamic Sales Training Specialist to join our Learning & Development team. This role is primarily focused on sales enablement, supporting both field sales professionals and direct-to-consumer (DTC) phone sales teams, while maintaining the ability to flex into other frontline training needs as business priorities evolve. The ideal candidate is passionate about developing sales capability, improving performance through training, and translating complex products and processes into clear, practical learning experiences. Approximately 70–80% of this role will be dedicated to facilitating instructor-led (virtual and in-person) sales training for new hires and tenured sales team members. The remaining time will focus on preparation, reinforcement training, coaching, curriculum updates, and cross-functional training support. Must live within the DFW Metroplex or within a 25-mile radius of the DFW Metro Area.

Responsibilities

• Facilitate sales-focused training programs for: Field Sales Professionals Direct-to-Consumer (phone-based) Sales Teams
• Deliver onboarding and recurrent sales training covering: Product knowledge Sales processes and workflows Consultative selling techniques Objection handling and close behaviors Compliance and quality standards
• Coach sales team members to reinforce training concepts and improve conversion, revenue, and customer experience outcomes.
• Provide structured feedback and performance observations to sales leaders to support ongoing development.
• Facilitate engaging, high-impact training sessions using Brinks Home training methods and adult learning principles.
• Adapt facilitation style to meet the needs of diverse learner groups and learning environments (virtual and in-person).
• Demonstrate strong classroom presence, enthusiasm, and credibility with frontline sales audiences.
• Track attendance and learner progress using automated learning and record-management systems.
• Participate in training staff meetings and cross-functional business meetings as requested.
• Support non-sales frontline training initiatives as needed, including: Customer service or technical training Process or system updates Pilot programs and special projects
• Prepare, organize, and maintain training environments to support effective learning experiences.
• Assist with the development and refinement of SOPs, job aids, and performance support materials.
• Apply best-practice training standards to continuously improve course delivery and learner engagement.
• Evaluate training effectiveness and identify opportunities to improve sales performance, efficiency, and quality outcomes.
• Partner with leaders to provide insights into learner readiness, strengths, and development opportunities.
• Stay current on sales training techniques, adult learning trends, and delivery methods.

Requirements

• Bachelor’s degree in education, Business, Sales, or a related field preferred.
• 3+ years of experience in training, facilitation, or sales enablement roles.
• 2+ years of experience supporting sales teams (call center, DTC phone sales, field sales, or equivalent).
• Strong understanding of adult learning theory and its application in sales training environments.
• Proven ability to facilitate both virtual and in-person training sessions.
• Experience coaching sales behaviors and reinforcing performance outcomes.
• Excellent verbal and written communication skills.
• Experience using Learning Management Systems (LMS).
• Strong time management, organization, and collaboration skills.
• High level of self-motivation and adaptability.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education