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Senior Operations Officer and Customer Service
Seeing beyond numbers™
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
This role sits within Laurentian Bank.
The Senior Operations Officer provides daily support in Operations functions of the Business Services, Operational Excellence sector in accordance with the Bank's Policies and Procedures.
This position acts as a delegate to the Manager, Administration and Senior Manager, Operations during peak periods (month-end, quarter-end, fiscal year-end) when processing volumes in the team is at its highest and during any periods of absences or leaves.
The incumbent liaises with key stakeholders such as customers, the business origination teams, the Bank's legal counsels and consultants, insurance brokers, tax municipalities or other parties to ensure all customer inquiries and post funding requests are satisfactorily processed and conducted within expected deadlines.
Responsibilities
- Posts financial and non-financial payment entries on the Bank's systems including manual debits, payouts, disbursements, tax remittances and stop payment notations while properly messaging the system on non-standard servicing arrangements in place for certain clients, syndicated investors, partners or special loans management
- Manages real estate property transactions including Land Title and PPSA discharges, payouts, letters of credit, bankers acceptances, insurance, renewals, annual reviews, fee collection and processing, diary reporting and issues all types of information and discharge statements in adherence to the Bank's rules and regulations
- Acts as a retail bank for commercial real estate clients in gathering all AML and other client information to open, monitor and manage all deposit taking instruments such as term deposits, current accounts, purchasers deposits accounts, lawyers and trust accounts, revolving lines of credit, and letters of credit
- Provides exceptional customer service support to internal and external stakeholders by ensuring activities related to the administration of real estate and commercial banking loans/products from their inception to payout have been duly upheld
- Prepares monthly billings for collection of payments, interest, and fees
- Assists in reviewing, monitoring and providing status updates on reports including Bill 198, daily and month-end reporting, general ledger reconciliations, daily balancing, arrears, overdrafts and ensures all Key Control Guides are met
- Processes loans disbursements and renewals of advances including Bankers Acceptances, Visa or Settlement facilities, Lines of Credit, Letters of Credit
- Prepares official bank drafts, cheque certifications, and wire transfers; receives and processes incoming daily cheques and wires; and regularly conducts physical audits on bank instruments on hand to ensure compliance to key controls, access and use properly adhered to
- Assists the management team with special projects and other tasks to ensure a balanced workload amongst all team members
- Responsible for taking initiative to drive process change through research, investigation and resolution as well as able to work autonomously and independently to see these projects through to completion
- Keeps up to date with current laws and with the Bank's programs, policies and procedures
- University or College degree in a related field
- 2 to 4 years commercial real estate mortgage, commercial banking lending, deposits or administration experience
- Bilingual (French) preferred
- Strong computer, mathematical and financial analysis skills
What Laurentian Bank has to offer you
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- Work model: We prioritize a hybrid work model based on business needs.
- Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
- Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.
Inclusion and Accessibility
At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.
We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.
PIPEDA
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.
