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Supervisor - Fashion Place
About the position
ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com ROLES AND RESPONSIBILITIES • Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service • Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals • Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line • Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe • Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner • Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking • Provide mentorship to part-time and seasonal client associates TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) • Proficient in Microsoft Applications • Proficient in point-of-sale (POS) systems • Experience with back office operations management, visual merchandising and recruitment / training • Strong written and verbal communication skills • Ability to manage and mentor a team • Ability to work effectively and collaboratively with cross-functional teams and stakeholders • Ability to make decisions independently, or escalate when applicable • Ability to work non-traditional hours; weekends, evenings and holidays EDUCATION AND EXPERIENCE • Bachelor’s Degree in Business or related field preferred • 1-3 years’ experience in retail store management • 2 years’ experience in a client services related capacity DE&I and EEOC: Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you. ARE YOU READY TO MAKE THE TURN? APPLY TODAY! Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com. At Callaway we don’t settle or rest on our laurels and we never, ever leave well enough alone. We tinker, tweak and test while making constant strides to break through. Everything we do is about making the turn and improving the game. As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. Join our Talent Network to get 1) Job Alerts and 2) Connect with our Recruiters on LinkedIn to follow along and receive Topgolf Callaway Brands career updates!
Responsibilities
- Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
- Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
- Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
- Participate in and assist with the creation of effective product and visual merchandising in the store to drive sales and create a positive customer experience that is easy to shop and outfit head to toe
- Participate in and assist with the creation of store event and CRM activities that are subliminal and focused to reward repeat business in a focused, efficient and approachable manner
- Be entrepreneurial in all aspects of retail from visual merchandising to sales generation to marketing and event coordination with big idea thinking
- Provide mentorship to part-time and seasonal client associates
Requirements
- Proficient in Microsoft Applications
- Proficient in point-of-sale (POS) systems
- Experience with back office operations management, visual merchandising and recruitment / training
- Strong written and verbal communication skills
- Ability to manage and mentor a team
- Ability to work effectively and collaboratively with cross-functional teams and stakeholders
- Ability to make decisions independently, or escalate when applicable
- Ability to work non-traditional hours; weekends, evenings and holidays
- 1-3 years’ experience in retail store management
- 2 years’ experience in a client services related capacity
Nice-to-haves
- Bachelor’s Degree in Business or related field preferred
