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Systems Engineer Sr. Manager - SAP (Remote)
Position Purpose:
The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems and Software Engineering teams to provide quality service to drive a highly stable software engineering platforms in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores and DCs. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems and software engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
Key Responsibilities:
40% Strategy & Planning:
- Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
- Aligns Systems Engineering efforts across products and projects
- Understands enterprise goals and KPIs to ensure value is delivered against them
- Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
- Communicates with key user and operational groups to understand business needs
- Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
- Markets and promotes Systems and Software Engineering capabilities so that end users understand the team's capabilities and the associated benefits
- Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
- Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
15% Delivery & Execution:
- Provides guidance on configuration, debugging, and support for software engineering applications in SAP.
- Documents, reviews and ensures that all quality and change control standards are met
- Guides field and corporate roll-outs of technology
- Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure/software needs
- Reviews specifications for complex technology solutions
- Provides regular status to leadership regarding progress of Systems Engineering efforts
- Reviews and approves purchase requests for hardware and software
- Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
15% Support & Enablement:
- Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
- Receives and prioritizes escalations and incoming requests from product teams and stakeholders
- Guides the production of in-house documentation around solutions
- Monitors tools and proactively helps teams struggling with systems issues
30% People:
- Provides leadership, mentoring, and coaching to Systems Engineering professionals
- Attracts, retains, and develops top talent
- Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
- Fosters collaboration with team members to drive value and identify and resolve impediments
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
- Guides more junior team members in strategy, alignment, analysis, and execution tasks
- Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
Direct Manager/Direct Reports:
- Typically reports to the Technology Director, Sr. Director or Vice President.
Travel Requirements:
- Typically requires overnight travel 5% to 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Must be legally permitted to work in the United States
Preferred Qualifications:
- Experience with SAP, Cloud technologies; Micro services; Devops; SRE; CI/CD; web technologies (e.g., Java, spring, spring boot, angular, JVM etc.) & SOA/distributed applications architectures.
- Deep experience in SAP Order Management functions and classes with ability to understand entire SAP workflow starting from quote to revenue.
- Experience in THD Canada Order Management workflow/processes and core understanding of how business processes map to standard SAP functions.
- 6-8 years of relevant work experience
- Proficiency in complex SAP SD/MM configurations and custom development with strong knowledge of core SAP S4 architecture concepts.
- Proficiency in working as part of a collaborative, cross-functional, modern engineering team
- Proficiency in guiding more junior team members through software engineering fundamentals in a professional setting
- Proficiency in managing and growing team members in a professional setting
- Proficiency balancing workloads across teams
- Proficiency managing and growing vendor relationships; experience with vendor negotiations
- Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
- Experience with system and environment analysis, design, and optimization
- Experience monitoring the operational status and performance o application
- Experience working with cloud platforms such as GCP and Azure
- Proficiency in supporting a 24x7 retail operation
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 6
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Develops Talent: Developing people to meet both their career goals and the organization's goals
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
