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Team Member/Shift Lead

Job Overview

As a Shift Lead, you will play a crucial role in ensuring exceptional service and operational excellence within our establishment. You will lead by example, guiding team members in delivering high-quality food and service while maintaining a positive and efficient work environment. This position requires strong leadership skills, a passion for the food industry, and the ability to effectively manage daily operations.

Duties

Oversee daily operations of the team, ensuring adherence to food safety and handling standards.
Train and mentor team members on best practices in customer service, food preparation, and kitchen operations.
Manage cash register operations, including processing transactions accurately using POS systems such as Aloha POS.
Implement upselling techniques to enhance customer experience and drive sales.
Ensure cleanliness and organization of the kitchen and dining areas in compliance with health regulations.
Address customer inquiries and resolve any issues promptly to ensure satisfaction.
Ensure smoothies are being made correctly and quickly with your lead

Experience

Previous experience in a restaurant or food service environment is preferred.
Familiarity with food handling practices and safety regulations is essential.
Strong math skills for managing cash transactions and inventory counts.
Experience operating cash registers or POS systems is a plus.
Proven ability to lead a team effectively while fostering a collaborative atmosphere.
Knowledge of upselling techniques to enhance customer engagement is beneficial.

Join our dynamic team as a Member Team Lead where you can make a difference in our customers' dining experience while developing your leadership skills in the vibrant food industry!