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Technical Customer Support Specialist - United States
About ElevenLabs ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education. We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years. Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound. Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models. We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you. How we work • High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. • AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. • Excellence everywhere: Everything we do should match the quality of our AI models. • Global team: We prioritize your talent, not your location. What we offer • Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. This is a contracting role that is fully remote. Who we are A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone. About the role As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively. Key Responsibilities: • Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. • Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems. • Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements. • Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products. Who you are We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: • Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. • Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. • Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. • Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations. • Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. What you bring Experience: • 2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience. • Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations. • Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React. • Startup Experience: Prior experience working in a startup with international, remote teams is highly valued. Skills: • Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support. • Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision. • Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams. Key Attributes: • Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone. • Driven: Strong work ethic with a commitment to excellence and continuous improvement. • Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals. • Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities. Interests: • AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology. • ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products! What we offer • High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. • A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. • Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings. • Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most. #LI-remote Apply tot his job
