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Telephonic Case Manager – Workers’ Compensation
ABOUT US:
Founded in 2022, ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. Our name reflects our mission - Forza means "strength," representing the power of our team, and Care reflects our compassion for those we serve.
ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we're expanding our reach and strengthening our ability to deliver exceptional service across the workers' compensation industry. Learn more about ForzaCare and Ethos partnership here.
JOB SUMMARY:
As a Telephonic Case Manager at ForzaCare, you'll play a vital role in coordinating care for injured workers, primarily through phone-based interactions. Their responsibilities encompass communication, documentation, collaboration, and support to facilitate recovery and a successful return to work.
This role is ideal for licensed nurses or certified rehabilitation counselors. While prior experience in workers' compensation is strongly preferred, those who have it will find their background especially valuable in this role.
KEY RESPONSIBILITIES:
- Coordinate care between medical providers, employers, attorneys, insurance carriers, and injured workers via phone to discuss treatment plans, progress, and return-to-work strategies.
- Develop, document, and monitor individualized recovery goals and return-to-work plans.
- Provide consistent communication and detailed progress reports to clients and stakeholders.
- Ensure all case management work meets or exceeds customer and compliance requirements.
- Build and maintain strong relationships with clients, providers, and internal team members.
QUALIFICATIONS:
Education & Licensure:
- Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with an associated college degree is required.
- Additional certifications such as CCM, CIRS, or other case management credentials are preferred.
- Minimum of 2 years in medical/surgical nursing experience AND 2 years of case management experience in workers' compensation?
- Must comply with all state-specific licensure and certification requirements.
Skills & Attributes:
At ForzaCare, we look for professionals who embody our values and thrive in a collaborative, purpose-driven environment:
- Motivated –You take pride in exceeding goals and continuously improving.
- Organized – You can manage a fast-paced workload and multiple priorities with ease.
- Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
- Committed – You uphold ForzaCare's mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards.
ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.
