Treasury Management Operations Representative

About the position

The Treasury Management Operations Representative at FirstBank is responsible for reviewing and verifying Treasury Management paperwork, processing reports, and providing support for password resets. This entry-level position involves interacting with customers and other departments to resolve issues and ensure accurate processing of financial documents.

Responsibilities

  • Retrieve, review, and process Treasury Management reports
  • Identify potential fraud findings in reporting
  • Contact customers regarding issues found in report findings
  • Verify and approve submitted maintenance completed by others
  • Assist with Password reset calls and emails related to Treasury Management paperwork, product, and procedures
  • Process some department billing and invoices
  • Verify and import paperwork to Document Imaging
  • Add statistical requirements to progress spreadsheets for tracking
  • Monitor team mailbox and review and process paperwork received
  • Perform other duties and projects as assigned
  • Understand and comply with all provisions of the Safety in the Workplace policy

Requirements

  • Entry-level job with little or no prior relevant work experience in the function
  • Good written and verbal communication skills
  • General banking knowledge
  • Ability to focus on multiple priorities in a fast-paced environment without degradation to quality of work produced
  • Proficiency in Microsoft Office Suite
  • Effective problem-solving skills
  • Willingness to learn new bank systems, products, and programs

Nice-to-haves

  • Previous customer service experience
  • Spanish language skill

Benefits

  • Paid Time Off/paid leave programs
  • 401K/Employee Stock Ownership
  • United Healthcare medical
  • MetLife dental
  • VSP vision
  • Employee tuition reimbursement
  • Volunteer Time Off
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance/AD&D
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