Veterinary Call Center Operator, Remote, RBVH

<div style="text-align:center;"><img alt="" height="109" src="https://assets.jazz.co/customers/customer_20170327213415_XFZHQ3KMDU0O7KXS/layout/20250613202742-image-20250613163315-1.jpeg" width="477"></div><div></div><div style="text-align:center;"><br><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Veterinary Call Center Operator- Remote</span></span></b></span></span></span><br> <div style="text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Red Bank Veterinary Hospital (RBVH)</span></span></b><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;"> proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Equipped with advanced diagnostics like MRI, CT, fluoroscopy, and a PET scanner, the hospital features 52 exam rooms, 12 surgical suites, a dedicated emergency department, and expanded training spaces. Thoughtful amenities—including feline-only waiting areas, a rehab unit, comfort rooms, and a serene zen garden—reflect our commitment to exceptional care for pets and their families.</span></span></span></span><br><br><span style="font-family:Calibri, sans-serif;"><span style="color:#000000;">We are seeking a compassionate and reliable <b>Call Center Operator</b> to join our team. If you thrive in a fast-paced environment, where no two calls are the same and all animals are welcome, we’d love to hear from you.</span></span><br><br><span style="font-family:Calibri, sans-serif;"><span style="color:#000000;"><b>Position Overview: </b></span></span><br><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Calibri, sans-serif;">The <b>Call Center Operator</b> provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff.  Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.</span></span></span></span><br> <div style="text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Location:</span></b></span></span></span></div><ul><li style="margin-left:8px;text-align:left;"><font face="Calibri, sans-serif"><span style="font-size:14px;"><b>Remote, New Jersey </b></span></font></li></ul><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Compensation:</span></b></span></span></span></div><ul><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Up to $19/hr</span></b><span style="font-family:Calibri, sans-serif;"> based on experience. </span></span></span></span></li></ul><div style="text-align:left;"><br><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Anticipated Schedule:</span></b></span></span></span></div><ul><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Full Time</span></b></span></span></span><ul style="list-style-type:circle;"><li style="margin-left:8px;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Monday – Friday</span></b></span></span></span></li><li style="margin-left:8px;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Calibri, sans-serif;">8:30am – 4:30pm</span></span></span></span></li></ul></li></ul><div style="text-align:left;"><span style="font-size:14px;"><span style="font-family:'Times New Roman', serif;"><strong><u><span style="font-family:Calibri, sans-serif;">Key Responsibilities:</span></u></strong></span></span></div><ul style="margin-bottom:11px;"><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Answer multiple line phone system</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Transfer calls quickly and accurately</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Assist in emergency situations by expediting calls to triage staff members</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Knowledge of extension numbers to reach employees throughout the network</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Utilize voice mail and paging system</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Assist clients with direction to network hospitals</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Troubleshoot problem calls</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Understand the appointment scheduler program for exams and procedures</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Answer general veterinary information questions regarding the hospitals</span></span></span></span></span></li><li style="margin-bottom:11px;margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Inform and assist clients on navigating and using our website</span></span></span></span></span></li></ul><div style="text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><u><span style="font-family:Calibri, sans-serif;"> Qualifications</span></u></b></span></span><br><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Minimum Requirements:</span></b></span></span></span></div><ul><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">High school diploma or equivalent.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">At least ONE YEAR of successful Call Center or Medical facility experience preferred</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">At least ONE YEAR of successful Hospitality Industry experience preferred</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Excellent communication skills.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Experience with a call volume of 80+ calls per day preferred</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Ability to multi-task.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Must be computer literate; basic computer skills with ability to navigate new software.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Fluent English skills (speaking & reading)</span></span></b><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;"> are required for the role; fluency in multiple languages a plus!</span></span></span></span></span></li></ul><div style="text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Benefits</span></b></span></span><br><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Calibri, sans-serif;">We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:</span></span></span></span></div><ul><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Health, Dental, and Vision Insurance</span></span></b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;"> to keep you and your family covered.</span></span></span></span></span></li><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">401(k) with Matching</span></span></b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;"> to help you plan for your future.</span></span></span></span></span></li><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Employee Assistance Program (EAP)</span></span></b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;"> for additional personal and professional support.</span></span></span></span></span></li><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Uniform Allowance</span></span></b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;"> to ensure you’re always prepared.</span></span></span></span></span></li><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Generous paid time off, including:</span></span></span></span></span><ul style="list-style-type:circle;"><li><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Sick Days</span></span></b></span></span></span></li><li><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Vacation Days</span></span></b></span></span></span></li><li><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Bereavement Leave</span></span></b></span></span></span></li></ul></li><li style="text-align:left;"><span style="font-size:14px;"><span style="line-height:106%;"><span style="font-family:Aptos, sans-serif;"><b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;">Referral Program</span></span></b><span style="line-height:106%;"><span style="font-family:Calibri, sans-serif;"> to reward you for helping us grow our team.</span></span></span></span></span></li></ul><div style="text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Calibri, sans-serif;">Why Join RBVH?</span></b></span></span></span></div><ul><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.</span></span></span></span></span></li><li style="margin-left:8px;text-align:left;"><span style="font-size:14px;"><span style="line-height:normal;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Calibri, sans-serif;">Receive a competitive compensation and benefits package that recognizes your expertise and commitment.</span></span></span></span></li></ul><br><span style="font-size:14px;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">Discover more about our clinic and the incredible work we do by visiting our website at </span></span><span style="font-family:Calibri, sans-serif;"><a href="https://redbankvet.com" style="color:#0000FF;text-decoration:underline;"><span style="line-height:115%;">https://redbankvet.com</span></a></span><span style="line-height:115%;"><span style="font-family:Calibri, sans-serif;">.</span></span></span></span></span><br> </div>

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