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Warehouse General Manager

General Manager

Advanced Warehouse Inc. (AWI) is seeking an accomplished General Manager to serve as the senior operational and strategic leader across our growing multi-site 3PL network.

The General Manager will act as a key strategic advisor to the VP, contributing directly to decisions that shape AWI’s growth trajectory, financial health, and long-term competitive positioning. This individual will bridge high-level business strategy with ground-level operational execution — owning the full spectrum of fulfillment and logistics performance across NJ and CA facilities, while simultaneously identifying and advancing the initiatives that will move AWI toward sustained profitability.

This is not a caretaker role. AWI is looking for a builder — someone with the vision to identify opportunity, the discipline to execute, and the leadership presence to inspire a team and earn the trust of clients and partners alike.

Key Responsibilities

Enterprise Operations Leadership

Set the operational vision and multi-year roadmap for AWI’s NJ and CA facilities.
Drive enterprise-wide KPI performance including on-time shipping, order cycle time, inventory accuracy, labor productivity, capacity utilization, and cost per order/unit.
Translate executive priorities into actionable operational plans with clear milestones, owners, and accountability structures.
Serve as the senior decision-maker for cross-functional operational challenges requiring rapid resolution.

P&L Ownership & Financial Stewardship

Identify and act on cost drivers with precision — balancing service quality with operational efficiency to protect and grow margins.
Lead annual budgeting, rate reviews, and operational modeling to underpin sustainable financial performance.
Partner with Finance leadership to improve forecasting accuracy, capital planning, and labor cost management.
Sponsor and deliver documented cost savings initiatives with quantifiable, board-ready financial impact.

Multi-Site Operational Excellence

Lead and align operations across AWI’s NJ and CA facilities, ensuring consistent service standards, operational discipline, and a unified performance culture.
Standardize SOPs, workflows, and governance frameworks across all sites to eliminate inconsistency and reduce risk.
Establish a rigorous operational rhythm — including daily standups, weekly performance reviews, and executive-level monthly reporting.
Oversee routing, dispatch, and fulfillment execution integrity with a zero-tolerance posture on service failures.
Champion continuous improvement initiatives that increase throughput and quality without proportional increases in labor spend.

3PL & Vendor Governance

Lead AWI’s third-party partner ecosystem with a governance-first approach, ensuring all vendors — staffing agencies, carriers, technology providers, and equipment vendors — are held to measurable performance standards.
Conduct structured, executive-level business reviews with key partners and enforce SLA compliance and contractual obligations.
Develop and manage corrective action plans tied to defined KPIs, escalating or transitioning underperforming partners as needed.
Drive transparency in vendor cost structures and negotiate favorable terms aligned with AWI’s operational and financial objectives.

Technology & Systems Strategy

Direct WMS governance, continuous improvement, and integration with adjacent platforms and reporting infrastructure.
Partner with IT leadership and implementation partners to enhance inventory control logic, scanning accuracy, and operational dashboards.
Champion the elimination of manual workarounds through targeted system enhancements and process reengineering.
Evaluate and introduce emerging technologies that can meaningfully improve throughput, accuracy, or cost efficiency.

Inventory Integrity & Regulatory Compliance

Sustain ≥99% inventory accuracy through cycle count governance, transaction discipline, and structured root cause analysis.
Ensure full compliance with FDA program requirements, client-specific mandates, and internal safety and operational standards.
Lead corrective and preventive action (CAPA) processes in response to compliance incidents, ensuring systemic root causes are addressed — not just symptoms.

Client & Commercial Partnership

Lead executive client business reviews and serve as an escalation point for high-priority operational matters.
Align operational capacity planning with the sales pipeline and proactively support new account onboarding.
Partner with Business Development to assess operational feasibility, capacity requirements, and cost-to-serve for prospective accounts.
Contribute to pricing strategy and rate card development through data-backed operational modeling.
Apply a broad understanding of market trends, competitive dynamics, and organizational capabilities to inform strategic growth decisions.

Skills and Qualifications

Bachelor’s degree in Business, Supply Chain, Logistics, or a related field; MBA or advanced degree preferred.
15+ years of progressive operations leadership, with at least 5 years in a General Manager, Director-level, or equivalent senior leadership role within 3PL, fulfillment, distribution, or omnichannel logistics.
Demonstrated multi-site P&L ownership with a track record of delivering measurable operational and financial improvements.
Proven experience serving as a strategic business partner to executive leadership, with demonstrated influence on company-level decisions.
Deep expertise in warehouse KPI management, SLA governance, and vendor performance management.
Proven experience leading WMS implementations, major system enhancements, or technology transformation initiatives.
Demonstrated ability to drive substantial improvements in labor productivity, order accuracy, and cost efficiency.
Executive-level communication and client relationship skills, with experience presenting to C-suite and VP-level stakeholders.
Strong financial acumen with a data-driven, analytically rigorous approach to decision-making.
Experience operating within high-volume, multi-client 3PL environments serving DTC and retail compliance channels. (strongly preferred)
Background in FDA-regulated or compliance-sensitive product categories. (strongly preferred)